In our continuous journey of growth and innovation at Carnival UK, we are seeking a Digital Insight Analyst to bring new perspectives and expertise to our Digital Insight and Analytics team. This role is responsible for delivering data-driven insights and performance reporting that inform decision-making across Digital, Product, UX, and wider business teams. You'll interrogate web and app analytics to discover insights, surface trends, support testing programmes, and evaluate digital performance. This pivotal role will involve:
1. Build reports in Adobe Analytics, CJA, Quantum Metric that integrate behavioural data with commercial performance to support cross-channel optimisation.
2. Evaluate and report on the performance of new features, functionality, and A/B tests.
3. Work closely with Mar Tech to ensure data layer quality and relevant tagging to support robust analysis.
4. Present insights to stakeholders across Product, UX, Content, Marketing, and CRM to drive insight-led change.
This role is positioned at CUK09 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.
Requirements include proven experience with Google Analytics, Adobe Analytics, and/or Customer Journey Analytics; skills in building dashboards, segments, and custom metrics; a strong understanding of the digital customer journey; and the ability to translate data into actionable business insights. Experience with tagging and data layers to ensure high-quality data capture is also essential.
About You: The Ideal Candidate should demonstrate a proven commitment to continuous professional development across digital experience, data engineering, or Martech disciplines.
Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. We value diverse talents and perspectives and foster an inclusive environment where everyone can thrive.
We encourage applications from individuals with varied experiences, whether or not they meet every listed requirement. If you're passionate about enhancing our guests' experience and eager to grow, we'd love to hear from you.
Why Join Us? Working with us means more than just a role in the guest experience sector. It's about being part of a team that values well-being and personal growth. We offer various benefits including discounted cruises, generous leave, recognition schemes, learning opportunities, health and wellbeing programs, pension schemes, and much more.
Due to high application volume, roles may close earlier than advertised. Apply today to start your journey with us.
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