We'd love to hear from you if you’re: experienced in running visitor operations and high-quality experiences confident in working productively with a variety of partners, individuals and organisations someone who keeps calm and focused in a busy working environment adept at leading operations, including rotas, budgets and planning, across a complex site a collaborative leader who takes time to support people in your team and beyond experienced in organising events and exhibitions supported by targeted marketing Visitor Operations & Experience ManagerAttingham welcomes more than 600,000 visitors a year. Make no mistake, this is a busy and thriving place to be that is full of life and locally loved. The National Trust team here today conserve and care for the estate carrying on the legacy of the eighth Lord and Lady Berwick who left the estate to the National Trust in 1947.Attingham welcomes everyone - our supporters, members, and visitors are vital in helping us continue our work. Whatever your role, you’ll play your part in helping us build relationships and make connections with our regular visitors, those new to Attingham, and those yet to visit, so we can keep Attingham a special place now, and for everyone, and for ever. Attingham Park is arguably Shropshire’s greatest estate.Built in 1785 and owned by the same family for five generation, today it is around 4,000 acres in size, and at its heart is a mansion, parkland, walled garden, play space, deer park and various food and beverage and retail outlets.Click here for more information about this locationAs a member of the Senior Leadership Team, you’ll oversee visitor operations, aiming for excellence every day. You'll have budgetary control, with a focus on increasing income from admissions, events and membership to reinvest in looking after the Attingham Estate. You’ll work with partners to bring the stories of this place to life for everyone who visits, whatever their interests and backgrounds. You’ll design and promote events and experiences that appeal to many different people, and you’ll champion the Trust’s values of welcoming everyone.You’ll create a positive and productive work environment for your team, who take the lead on welcoming visitors, events, marketing and more. You’ll manage recruiting, coaching and developing staff and volunteers.This is a busy, exciting and fast-paced role, with plenty of variety and responsibility. You’ll lead duty management, and you’ll deputise for the General Manager (including at weekends), as well as running visitor operations and helping to shape our plans.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 19th April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174332IRC174332ShrewsburyFixed Term f/t (37.5 hrs pw to 01/04/27)Ends: Apr 19th 135.8 mi from undefinedWe’re looking for someone who leads the way in giving visitors the best experiences and the highest standards. If this sounds like you, we’d love you to join us as Visitor Operations and Experience Manager for the Attingham Estate as part of our leadership team.This is a chance to make a real difference, developing innovative experiences for growing audiences and helping to look after nature, beauty and history for everyone.Attingham Park, Atcham, Shrewsbury, SY4 4TPCompliance.Eligibility to Work in the UK36,621 pa