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This range is provided by Farrow & Ball. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper. We are looking for an experienced and dedicated individual to join our Customer Services team in Wimborne as a Customer Service Advisor. This is a full-time position with shifts between 8am and 8pm, Monday to Friday, with occasional Saturdays. The role can be hybrid, with the expectation to connect with colleagues in the office once to twice a month.
The successful candidate will be on the front line, handling a variety of queries, driving a sale through service ethos by recommending colour schemes and advising on finishes, and acting as the point of contact when issues arise in the order journey. If you thrive on providing best-in-class service in a fast-paced environment and enjoy finding creative solutions to meet customer needs, we invite you to join the Farrow & Ball family.
Key Responsibilities
* Build strong relationships with customers across calls, emails and live chat to maximise sales, increase revenue and encourage repeat purchase and drive brand advocacy
* Provide customers with colour and product advice, promoting our colour consultancy service where appropriate
* Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual
* Effective handling and timely resolution of delivery queries
* Flag or escalate customer feedback to improve customer experience
* Data entry
* General administration
Key Attributes
* Customer Experience: Previous experience in a customer service department or a call centre background is essential, highlighting dedication to delivering exceptional experiences
* Communication: Excellent verbal and written communication skills
* Problem Solving: Quick thinking and strong attention to detail
* Systems: Proficiency in Microsoft Office Suite (Word, Outlook, Excel); previous telephony and multi-channel systems desirable
* Multi-Tasking: Ability to manage priorities across multiple customer-facing platforms in a dynamic environment
* Personable: Friendly, articulate and professional attitude with a positive approach to work
What You Can Expect From Us
* 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays and the opportunity to buy additional days
* Annual salary reviews based on individual performance
* Enhanced Maternity and Paternity pay
* Generous staff discount on Farrow & Ball products
* Access to our retail discounts platform
* Employee Assistance Programme with 24/7 support
* Health Cash Plan
* Company Sick Pay
* Group Pension Scheme, matched by Farrow & Ball
* Life Assurance
* Refer a Friend scheme
* Cycle to Work scheme
* Season Ticket Loans for travel
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries
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