Job Summary
We are seeking a motivated and enthusiastic Sales Engineer to join our existing Laserfab team. The ideal candidate will deliver technical sales support by advising customers, preparing quotations and managing enquiries. They will maintain strong client relationships, coordinate with internal teams, and ensure accurate order scheduling. They will help drive continuous improvement, support procurement planning, and uphold documentation standards to enhance customer satisfaction, conversion rates, and operational efficiency.
Responsibilities
* Provide informed technical advice that aligns with customer requirements, industry standards, and the company's strategic direction
* Prepare accurate, competitive quotations and collaborate with the sales teams to develop pricing strategies that balance profitability and order conversion
* Proactively follow up on enquires and quotations to improve response times, increase conversion rates, and enhance customer satisfaction
* Drive customer engagement by proactively managing key accounts to achieve sustained sales growth. Provide technical support, conduct regular customer visits, and align solutions with client expectations to strengthen relationships
* Respond to telephone and email enquiries with clear, concise, and technically sound information, ensuring all interactions are documented and followed up
* Create and review specification sheets, technical proposals, and supporting documents, ensuring accuracy, compliance, and alignment with customer expectations
* Collaborate cross-functionally to align order planning with production capabilities, ensuring optimal machine utilisation, efficient material use, and productivity opportunities. Maintain clear and consistent communication with internal teams to meet customer expectations, while being mindful of capacity limitations and operational efficiency
* Assist purchasing by forecasting material needs based on project timelines, customer demand, and stock levels to ensure timely and cost-effective procurement
* Keep accurate and up-to-date records of customer interactions, project progress, and sales pipeline activity within the CRM system
* Contribute to continuous improvement initiatives, identifying opportunities to enhance processes, reduce costs, and improve customer satisfaction.
Skills
* Excellent communication skills with the ability to collaborate effectively across teams and departments.
* A proactive approach to identifying and problem-solving
* Capable of working calmly and efficiently under pressure, while maintaining a strong attention to detail
* Strong prioritisation skills, balancing immediate tasks with long-term business objectives
* Ability to work well within a team environment while also being self-motivated.
* Punctuality and reliable attendance are essential and expected
Job Type: Full-time
Work Location: In person