Technical Service Engineer / Scientific Support Engineer
Are you a Field Service Engineer looking to upgrade your career into a regional role which includes the Midlands, South, with some European travel? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state:of:the:art robotics solutions within the pharmaceutical and biotechnology markets.
BASIC SALARY: GBP 52,000 – GBP 56,000
Benefits
* Monthly GBP 150 On-Call Allowance + GBP 120 for additional call out
* Company Pension Scheme (minimum employee contribution 4%, Company pays 5% and matches up to 8%)
* Performance Bonus
* 25 Days Annual Holiday (plus Statutory Days)
* Group Income Protection Scheme
* Private Healthcare including Optical and Dental
* Life Assurance etc.
LOCATION: Midlands and Southern England
COMPUTABLE LOCATIONS: Birmingham, Coventry, Slough, Luton, Northampton, Milton Keynes, Oxford, Cambridge, Rugby, Hertford, Windsor, Reading, Solihull, Peterborough or anywhere in between.
Job Description
You will be our main Field Service Engineer for the Midlands and the South. This job consists of regularly spending time away, both in the UK and occasionally in Europe for a whole week at a time (up to 40:50 of time spent away in hotels). We will train you extensively from Day 1 on our products, systems, IT, procedures, applications, and customers. This is an on‑site role, immersing yourself with key customers, their visions, needs and aspirations.
Key Responsibilities
* Become the service subject matter expert for our customers.
* Perform remote support and diagnostics.
* Manage the escalation flow to ensure timely customer follow‑up until issue is resolved.
* Ensure preventive maintenance procedures, intervals, and schedules are correct and complete.
* Identify / forecast spare parts requirements.
* Utilize D365 Service Reports, RMAs and monthly KPI reports.
* Handle all service calls timely and professionally.
* Communicate with customer, R and D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
* Provide 24/7 remote and on‑site service on a rotating model.
Person Specification
* Technical background (electrical, mechanical, IT) within complex machinery, in an industry such as Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
* Either a technical Degree, HNC, HND, or time‑served professional experience equivalent.
* Strong customer‑centric / customer‑facing pedigree.
* Creative problem‑solving mindset, driven by the motivation to assist customers, sales and service personnel, to overcome obstacles and challenges.
* Experience of Microsoft 365 or equivalent, Active Directory, and SQL databases (we provide relevant training).
* Experience of IP addressing, Remote Desktop Protocols, and driver support.
* Knowledge of Beckhoff TwinCAT, Elmo Studio, Vision Systems, and Barcode Reading.
* Capability of working reliably / resiliently.
* Must be able to exert up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Our Company
We are the fastest‑growing division of a multinational branded R&D manufacturing group. Our division has over 80 staff, across 12 countries. For the past 75 years we have innovatively developed, pioneered, built and created customer‑led solutions in the biopharma and life‑sciences sector.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Advertising Services
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