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Job Description
As our next Part Time Nights Team Member, you…
* Are the face of Novotel York Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
* Assist in the general running of the hotel at night and support other departments to set up for the next day.
* Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
* Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
* You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Qualifications
Work Experience
What we are looking for:
* Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
* A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
* Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English .
Ready to discover more? Get in touch with us. We would love to hear from you.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Additional Information
Benefits
As part of our team you can have:
* Free night stays in our UK hotels (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data:
When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.