Key Responsibilities
Commercial Leadership
* Analyse store performance and define strategic action plans to exceed sales and KPI objectives.
* Translate business goals into clear, motivating targets for the team, ensuring focus and accountability.
* Partner closely with HQ on product performance, stock optimisation, and local market insights to maximise commercial opportunities.
Team Excellence
* Lead, inspire, and empower your team to deliver extraordinary results across service, sales, and operations.
* Conduct quarterly reviews to nurture professional growth and align individual objectives with business goals.
* Foster a culture of collaboration, enthusiasm, and excellence, where every team member feels valued and motivated.
* Coach and develop team members through consistent feedback, mentorship, and on-the-floor leadership.
* Lead daily and weekly briefings to communicate objectives, review results, and celebrate achievements.
* Ensure impeccable grooming and presentation standards, reflecting the brand’s prestige at every client touchpoint.
Client Experience
* Champion an exceptional luxury experience that delights international clientele and deepens brand affinity.
* Lead by example as a true brand ambassador, cultivating meaningful and lasting client relationships.
* Oversee clienteling initiatives and CRM activities to strengthen loyalty and enhance post-purchase engagement.
* Ensure each interaction reflects the Maison’s core values of warmth, elegance, and attention to detail.
Operational & Visual Excellence
* Oversee daily store operations with precision — from stock management and replenishment to floor presentation.
* Ensure seamless coordination of deliveries, inventory accuracy, and timely maintenance of the boutique.
* Partner with HQ and visual teams to uphold impeccable visual merchandising standards and seasonal animations.
* Guarantee compliance with company procedures and the highest standards of luxury retail presentation.
Profile
* Minimum 5 years’ experience in retail management, ideally within luxury or premium fashion.
* Exceptional leadership and people management skills, with a natural ability to inspire and unite teams.
* Commercially astute, results-driven, and strategically minded.
* Deep understanding of international clientele and a passion for delivering world-class service.
* Fluent in English; additional languages are highly valued.
* Proficiency in retail POS systems, Microsoft Office, and professional communication tools.
* Self-motivated, proactive, and adaptable, with a polished and professional demeanour.
Package
* Up to £45,000 + commission + performance bonus
* Excellent opportunities for career progression within one of the most admired names in luxury fashion