A leading property development and management firm specialising in residential schemes across London is seeking a highly organised and experienced Property Office Manager to join their North West London office.
This is a pivotal role within the business, ensuring the smooth day-to-day running of the office while supporting senior management and overseeing all aspects of tenancy coordination. The position combines property administration, compliance oversight, and PA support to the Directors, requiring excellent organisational skills and strong attention to detail.
Key Responsibilities
* Oversee the efficient day-to-day operation of the office
* Act as the first point of contact for tenants, landlords, and contractors
* Manage telephone and email enquiries promptly and professionally
* Draft and issue tenancy agreements and related documentation
* Progress all tenancies from offer acceptance through to move-in
* Administer deposit registrations for all residential lettings
* Liaise with suppliers, contractors, landlords, and tenants on maintenance and property matters
* Coordinate property inventories, check-ins, and check-outs
* Arrange and maintain records for Gas Safety, Electrical, and EPC certifications
* Manage and update the CRM system (Release) accurately and regularly
* Serve relevant notices (including Section 8 and notices to quit) on residential tenancies
* Support ongoing construction project administration and communication
* Provide full PA support to Directors, including diary management, travel coordination, and email correspondence
* Oversee general office management: stationery ordering, filing, mail distribution, and ensuring a professional working environment
Skills and Experience Required
* Minimum of 3 years’ experience in Office Management or Lettings Administration
* Strong understanding of lettings compliance and Assured Shorthold Tenancies (ASTs)
* Excellent written and verbal communication skills
* Highly organised, proactive, and able to prioritise effectively in a fast-paced environment
* Confident managing multiple tasks and working to tight deadlines
* Professional telephone manner and exceptional interpersonal skills
* Strong attention to detail and commitment to accuracy
* Proficient in Microsoft Word, Excel, and PowerPoint