What will you be doing?
As an Infrastructure Engineer, you will:
1. Take part in the 24/7 major incident on-call rota
2. Develop, support and continuously improve LCP’s technology infrastructure across seven physical offices and multiple Microsoft cloud subscriptions
3. Design and implement standardised templates and configuration baselines that enable approved teams to self-serve cloud resources efficiently
4. Build and support infrastructure solutions across compute, storage, networking, physical infrastructure, software, COTS, open-source tools, and virtual and cloud environments including IaaS, PaaS and SaaS
5. Proactively automate manual or repetitive infrastructure tasks to reduce time spent on standard practices
6. Maintain infrastructure components securely, including identity and access management, patching and disaster recovery, while promoting good practice and compliance
7. Maintain processes and controls that support high availability and responsive service for stakeholders across physical and cloud-based workloads
8. Maintain and develop awareness of information security, and the controls used to mitigate threats within solutions and services
9. Apply modern infrastructure standards and practices
10. Coordinate with third-party vendors, where required, to support the ongoing health and availability of hosted or outsourced services
11. Work with the Security Operations Centre (SOC), as required, on threat detection and response activity in conjunction with Information Security and in line with established LCP incident response processes
12. Take ownership of incidents and problems until they are resolved, mitigated, or formally handed over where appropriate
13. Conduct root cause analysis to identify and resolve underlying issues
14. Troubleshoot across a range of infrastructure technologies
15. Collaborate with colleagues within and beyond the team as needed
16. Act as a second-line escalation point for infrastructure issues raised through self-service or via the Service Desk
What skills and experience are we looking for?
17. Experience of managing infrastructure within a DevOps organisation, including Infrastructure-as-Code (IaC), automation, and enterprise monitoring and reporting tools such as Ansible, Terraform, Zabbix and Azure Monitor
18. Experience of Linux Server
19. Experience with Azure and one of the following: Google Cloud or AWS
20. Experience of managing IP-based networks, WAN technologies, virtual server technologies, cloud platforms, DHCP/DNS, Microsoft, and SAN/NAS storage technologies
21. Experience with modern infrastructure event and log management, alerting, and related workflow automation tools such as Power Automate, Azure Log Analytics and Azure Monitor
22. Ability to take ownership of infrastructure issues and coordinate resolution, working cross-functionally to ensure solutions continue to meet business needs
23. Ability to break problems down into their component parts, diagnose root causes, and troubleshoot across different technology areas
24. Strong planning and organisational skills, including the ability to coordinate several workstreams at once while balancing priorities and quality
25. Ability to balance changing and sometimes competing demands through sound judgement, prioritisation and pragmatism
What’s in it for you?
Take a look at our and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:
For you:
26. Hybrid working (see top of the advert for details)
27. Professional study support (where applicable)
28. Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
For your family:
29. Life assurance
30. Income protection
31. Enhanced maternity/paternity/adoption and shared parental leave
For your health:
32. 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
33. Private medical insurance
34. Discounted gym memberships, critical illness and dental insurance through our flexible benefits
35. Eye care vouchers
36. Cycle to work scheme
37. Digital GP services
For your wealth:
38. Competitive pension scheme
39. Discretionary bonus scheme
40. High street discounts
41. Season ticket loans
For others:
42. Volunteering opportunities
For the environment:
43. Electric vehicle salary sacrifice scheme (qualifying period applies)