Operational Support Officer (HMCTS) - Sunderland
Our Client is hiring for a reputable government organisation, offering a vital role in supporting justice services.
Temporary assignment until March 2027
Full time - Monday to Friday 37 hours per week
Pay - £12.86 per hour
Sunderland county court
Are you organised, detail-oriented, and committed to delivering excellent customer service? We're looking for a dedicated Operational Support Officer to join a busy team in Sunderland, supporting HMCTS operations and ensuring smooth court processes.
What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
* Providing users and stakeholders with clear guidance and support via face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as required.
* Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
* Processing work in line with standard operating procedures to meet performance targets and maintain service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
* Providing judicial support through diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and fine collection, and producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational and administrative skills.
* Excellent communication skills, with the ability to support users with diverse needs.
* Ability to follow procedures accurately and work effectively under pressure.
* Good IT skills, including data entry and document management.
* A proactive approach to safety and risk management.
* Experience in a customer service or administrative role is desirable.
* Knowledge of court or legal processes is a plus but not essential.
This is a fantastic opportunity to contribute to the justice system, supporting fair and efficient court operations. If you're committed to service excellence and thrive in a busy environment, we want to hear from you!
Location: Sunderland
Join us and be part of a team making a real difference in the community. Apply now!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.