Customer Contact Centre Team Leader at Progress Housing Group.
* A competitive salary of £36,276 in recognition of your skill and dedication
* A permanent contract offering long-term stability, job security, and the opportunity to grow within a supportive organisation
* Based in our modern, collaborative office in Leyland, Lancashire, designed to foster innovation, teamwork, and professional development
Join Our Legacy of Change and Community
Progress Housing Group and our dedicated team of 900 colleagues has been more than a housing provider; we've been a catalyst for positive change. We can proudly reflect on the countless lives we've impacted - providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life.
Together, we are committed to making a positive difference every day.
Our Values
At Progress Housing Group, our values drive everything we do:
* We are people-focused - we treat everyone fairly and understand the diverse needs of our customers and colleagues.
* We are forward-thinking - we search for and implement innovative solutions to overcome challenges.
* We are genuine - we are open, honest, and energetic in all that we do.
* We are expert - we use our knowledge and expertise to provide the best possible service.
* We are collaborative - we work together with partners, tenants, and communities to achieve more.
Your Role
As a Customer Contact Centre Team Leader, You Will
* Lead and performance-manage a team of 8-12 Customer Contact Officers in a multi-channel contact centre.
* Drive service improvements using customer feedback and insights.
* Support the delivery of our Digital Customer Access Strategy and promote channel shift.
* Identify training needs and coordinate development plans for individuals and teams.
* Manage complaints, support change initiatives, and ensure high standards of service are consistently met.
What We Are Looking For
This is a competitive opportunity, and we’re looking for someone who brings:
* Proven experience in customer service or housing management.
* Strong leadership and coaching skills, with the ability to motivate and develop others.
* A proactive, positive attitude to change and continuous improvement.
* The ability to work well under pressure and manage workloads effectively.
* Excellent interpersonal and communication skills, with a customer-first mindset.
* Confidence in using data and reports to drive performance and decision-making.
* A commitment to our values and a passion for delivering excellent service.
Why Progress Housing Group?
This is a fantastic opportunity to join a supportive team where you can make a real impact. At Progress Housing Group, we offer an opportunity for professional development and growth within a company that truly values its people.
If you are ready to make a difference and grow your career with us, apply today!
Application Closing Date: Tuesday 22nd July 2025 at 23:59pm
Interview Date: 1st August 2025
We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups. #J-18808-Ljbffr