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Customer Integration Engineer, Southampton
Client: tlmNexus Ltd
Location: Southampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Please note, this role is a customer-facing role working with Forces customers and so defence or Forces experience is essential. This is not an IT role.
Job Title: Customer Integration Engineer (CIE)
Reporting To: Customer Integration Engineering Team Leader
Location: Remote worker, ideally based in the Bristol area, with frequent travel to the Brighton Head Office and customer sites across the UK.
Hours: 37.5 hours per week, Monday to Friday
Job Purpose
Our CIEs strive to ensure our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services.
As part of the wider Customer Support Team, supporting various customer domains and tlmNexus products, the CIE engages with customers at all stakeholder levels throughout the service lifecycle, including onboarding, adoption, expansion, advocacy, and retention.
The CIE fosters a 'trusted partner' relationship with customers by applying Customer Success methodology, working with management and account managers to optimize product adoption and usage, ensuring customer ROI.
With knowledge of the customers’ operational environment, the CIE identifies future business opportunities and supports internal activities like business development, account management, technical, training, and project management.
Responsibilities
Integration and Change Management:
* Develop understanding of the company’s software products and services.
* Maintain knowledge of Customer airworthiness processes.
* Apply customer domain knowledge to maximize value, inform product development, onboard new functionalities, and support change management.
* Identify and submit improvement ideas.
* Act as a communication interface between customer stakeholders and the company’s support and development teams.
Customer Success:
* Manage customer success activities for assigned customers, services, and products.
* Build and maintain strong relationships with customers and stakeholders through effective communication and engagement.
* Ensure customer success from onboarding to product adoption, achieving desired outcomes and ROI.
* Identify opportunities for cross-sell or up-sell of related products/services.
Experience, Knowledge, and Skills
* Significant experience in a MoD engineering support role or UK defence-related business, with knowledge of UK military aviation regulation and policies.
* Experience with MoD DE&S business units, preferably in the air domain.
* Customer-focused with strong relationship-building skills.
* Effective communicator with presentation skills, capable of engaging mid-to-senior management.
* Confident in operating within customer environments and communicating complex technical subjects to non-technical stakeholders.
* Organized, able to prioritize tasks, and identify business development opportunities.
* Experience in project management or involvement in managed projects.
* Must hold or be able to achieve SC security clearance.
* Experience working with DE&S Rotary Wing project teams.
* Understanding of delivering and supporting complex equipment and capabilities.
* Experience in change management and business transformation.
* Customer Success Management training or related experience.
* Knowledge of the software industry and Agile methodologies.
* Knowledge of ITIL best practices.
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