Location: Crawley (RH10 9LD)
Bloom & Barrel is a growing UK e-commerce company specialising in high-quality plants, bulbs, and root balls. We are looking for a versatile and organised individual to join our small, dedicated team at our new warehouse.
This is a varied role that combines the hands-on work of fulfilling customer orders with the important responsibility of providing excellent customer service. You will be a key part of our daily operations, ensuring a seamless experience for our customers from purchase to delivery.
Your Responsibilities Will Include:
* Acting as the main point of contact for customers, handling queries by email and phone in a friendly and efficient manner.
* Resolving customer issues regarding orders, deliveries, and products.
* Carefully picking and packing plant and bulb orders to our high standards.
* Managing the daily dispatch process, including printing shipping labels and organising shipments.
* Assisting with stock management and helping to keep the workshop organised and tidy.
What We're Looking For:
* Excellent written and verbal communication skills.
* A patient, professional, and helpful approach to customer service.
* A strong eye for detail, both in packing orders and communicating with customers.
* Someone who is reliable and punctual with a positive, can-do attitude.
* The ability to work well in a small team and manage a varied workload.
* Proficiency with computers and the ability to learn new software quickly.
* An interest in plants or gardening is a plus, but not essential.
What We Offer:
* A competitive wage of £ £14.50 per hour, depending on experience (approximately £22,464 - £24,128 per year for a 32-hour week).
* Consistent hours: 8 hours per day, 4 days a week. (Can be flexible with hours and which days)
* A key role within a friendly and growing business.
* A supportive team environment.
If this role sounds like a good fit, we would love to hear from you. Please apply with your CV and a brief cover note.
Job Type: Part-time
Pay: £22,896.00-£24,592.00 per year
Expected hours: 32 per week
Work Location: In person