About the Role
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* We're seeking an experienced Functional Consultant / Business Systems Analyst to join our operations team.
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Key Responsibilities
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* Support critical systems across ERP, WMS, robotic automation, courier integrations, and in-house tech.
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* Triage and resolve incidents, monitor system performance, and escalate issues with clear replication steps.
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* Coordinate software releases and patches — including testing and user support during go-lives.
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* Bridge the gap between tech and warehouse teams — translating operational issues into technical actions.
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* Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction.
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* Create documentation and deliver hands-on training to users across the operation.
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About You
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* Strong experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing.
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* Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting).
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* Strong incident management and stakeholder communication skills.
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* Experience working closely with development, product, or QA teams.
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* A methodical, solution-focused mindset — comfortable juggling tech, ops, and training.
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Tech & Tools You'll Touch
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* Microsoft Dynamics 365 Business Central.
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* Robotic automation tools.
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* WMS, courier systems, and bespoke pick/pack software.
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* Ticketing systems and test case documentation.
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