The Maintenance Manager, Operations will ensure the smooth operation of the maintenance function, balancing reactive issues and planned workstreams.
Managing overall operations and response, including escalations, incident management, helpdesk management, customer workstreams.
Overseeing and co-ordinating new and existing work processes, including end to end seasonal planning, business projects, internal and external processes, ways of working, continuous improvement, communications and engagement.
Our teams work from our vibrant head office in Bradford for three days and remotely for two, Monday to Friday.
Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.
Applicants should live within a reasonable commuting distance of our office.
Some of your responsibilities will include:
* Manages day to day queries and escalations.
* Overseeing planning and response to embed all new work processes and routines relating to the maintenance operation.
* Programme manage maintenance work streams and to continually innovate to improve service to stores.
* Own and manage seasonal planning, execution and response (e.g. Summer, Winter and Peak trade). Reports back to Senior management on recommendations and updates
* Create and support team with all documentation - including presentations, board papers, guides, communications, committee packs, roadshows, toolkit updates
* Equipment forum
* Builds strong internal stakeholder relationships, providing regular reporting and communication to a variety of audiences.
* Ownership for Maintenance function Incident response: provides point of contact in the Maintenance function to respond to weather events etc. Includes working with suppliers, retail, support office and Maintenance colleagues to ensure stores remain safe & operational.
* Collaborates with and accelerates issues with internal management teams & within our supply base to resolve incidents or operational issues.
* Tracks and report on customer complaints, NPS, and other sources of feedback to find patterns and drive improvements with stakeholders
About you
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:
* Experience within the Maintenance industry.
* Industry recognised programme & project management qualifications
* Demonstrates the ability to build high performing teams, embedding culture, ways of working and routines.
* Can confidently programme manage large volume work streams across a complex business.
* Advanced skills to communicate succinctly at all levels both written and verbal.
* Can analyse large volumes of complex numeric & operational performance data, make and action recommendations.
* Ability to influence and collaborate with internal and external stakeholders at Senior Management and Director levels.
About us
In return for all your hard work, you will receive:
* 15% discount in store from the day you join us
* Additional 10% discount card for a friend or family member
* Annual bonus scheme
* Career progression and development opportunities
* Generous holiday entitlement
* Market leading pension scheme and life assurance
* Healthcare benefits including Aviva Digital GP
* ‘MyPerks’ giving you discount with over 850 retailers
* Free parking onsite
* Enhanced Family, Maternity and Paternity Leave
* Private Healthcare
* Car Allowance (company car provided in some instances)
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!
At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.
We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
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