We're looking for a proactive and detail-oriented Customer Support Coordinator to manage a portfolio of Vehicle Solutions customer accounts. You'll handle complex and specialist processes - from preparing retail-ready vehicles to coordinating customer handovers - ensuring everything runs smoothly and efficiently.
You'll be the first point of contact for your customers, providing exceptional support and helping to improve our processes to deliver an outstanding service experience.
What You’ll Be Doing
Account & process management
* Manage a portfolio of customer accounts, ensuring accuracy and attention to detail in all processes.
* Book vehicles into multiple Vehicle Solutions sites and maintain accurate records and documentation.
* Confidently use various customer databases and systems.
* Liaise with Account Managers and Account Directors to share updates, feedback, and insights that enhance the customer experience.
* Coordinate with internal teams and auction sites to ensure smooth vehicle movements.
* Contribute to review meetings with prepared insights and data.
Customer Support
* Act as the main point of contact for customers, providing timely and professional support by phone, email, and face‑to‑face.
* Resolve queries efficiently, escalating when necessary to ensure customer satisfaction.
* Oversee the customer handover process on‑site, ensuring a seamless experience.
* Build strong internal and external relationships to maintain high service standards.
* Experience working within structured procedures or regulated environments.
* Strong background in customer service or support roles.
* Excellent communication skills – both written and verbal.
* High level of accuracy and attention to detail.
* Strong administrative and organisational skills, with the ability to prioritise and meet deadlines.
* Confident using your initiative and adapting to changing priorities.
* A team player who collaborates to deliver results.
Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.
£27,741
40 hours per week (Monday - Friday 08:30-17:00)
Accelerate your career with a company that leads the way!
Manheim Vehicle Solutions, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de‑fleet operations, multiple remarketing channels, and a full range of vehicle preparation services - making sure vehicles are ready for both wholesale and retail markets.
At the heart of service delivery and behind the scenes is the Support Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.
Our team members are the driving force behind this success - making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.
Why Join Us & What’s In It For You?
* Option to buy additional holiday days
* Your birthday off every year - paid
* One annual Well‑Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
* Competitive pension scheme
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