Overview
NiCE Southampton, England, United Kingdom
Join to apply for the Cloud Operations Engineer role at NiCE.
At NiCE, we don’t limit our challenges. We’re ambitious, game changers who set high standards and execute beyond them. This role offers the opportunity to work on an innovative cloud product launching in a new area for cloud services.
What the role is about
Primary focus is deploying, maintaining and supporting state-of-the-art cloud deployed solutions for digital evidence management for Public Safety (Primary Law Enforcement) customers worldwide. Assist product teams to introduce new products/versions, champion supportability and preventative action for customers. Training in Azure will be provided; prior Azure experience is not required. Eligibility to obtain SC clearance is required, with residency in the UK for 5 years. This role is office-based 5 days a week in Southampton; commuting distance is needed and a secure room will be used for day-to-day activities.
How you will make an impact
* Provide 2nd/3rd line engineering support to the product
* Provisioning, deploying, patching and upgrading enterprise software hosted on Azure; collaborate with development to ensure successful deployment
* Define and implement regular maintenance and health monitoring procedures
* Collaborate with staff across the business; manage relationships with end users, partners and service providers
* Deploy and provision systems to enable replication of customer issues for diagnosis and repair without impacting data or operations
* Participate in a 24/7 out-of-hours call-out rota
* Engineering support for UK and non-UK customers
What you will need
* Rapid learner, self-motivated, good communicator and problem solver; high-quality work
* Relevant technical customer support experience preferred, especially in a Public Safety environment
* Experience in an application, software or product support role is desirable
* Eligibility to obtain SC clearance; UK residence for 5 years
Essential Skills
* Working knowledge of Windows server and client technology, preferably with web applications and services
* Experience with web applications and configuration management
* Strong written and verbal English; excellent communication and listening skills
* Ability to identify and validate assumptions, ask effective questions, and solve problems
* Methodical troubleshooting, technical skill and attention to detail; reproduce issues in a local environment
* Multi-tasking and time management; stay focused under pressure
* Accurate record-keeping; able to work independently and as part of a team
Nice to have
* Knowledge of Azure Portal and familiarity with Azure services
* Experience with scripting
* Experience with basic SQL querying or Power BI
* Knowledge of Elastic Search and Kibana
* Experience configuring application monitoring and dashboards
* Experience working in an ITIL environment
About NiCE
NiCE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation or any other protected status.
Role details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Software Development
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