Better places, thriving communities.
Senior Lobby Ambassador (Corporate Reception Lead)
Location: 33 Old Broad Street and London Campus
Reporting to: Front of House Supervisor
Company: Mitie - Lloyds Banking Group
Availability: Monday to Friday shifts vary between 6:30am and 7:00pm
Rate of Pay: £16.25 per hour- 40 hours per week
About the Role
Are you passionate about delivering exceptional service and leading a team to success? Mitie is seeking a Senior Lobby Ambassador to own our lobby spaces, manage visitor and contractor access, and act as a brand ambassador for our standards. You'll coordinate and lead the Lobby Ambassadors on shift, support site leadership, and deliver a 5-star concierge-style service that exceeds expectations for all building users.
Key Responsibilities
1. Lead, motivate, and coordinate the Lobby Ambassador team, ensuring high standards and a positive working environment.
2. Manage shift rotas, handle last-minute changes, and support recruitment, training, and development of team members.
3. Champion diversity, inclusion, and continual development within the team.
4. Recognise and celebrate individual and team achievements, utilising available recognition and reward schemes.
5. Deputise for your Manager or Supervisor as required, and represent Mitie at internal and client meetings.
6. Manage access and egress for all visitors and contractors, ensuring compliance with defined processes.
7. Be highly visible and approachable—the “go to” person for queries in the lobby.
8. Deliver a professional, friendly, and attentive experience at all times.
9. Proactively manage queues and make arrival/departure efficient.
10. Greet and acknowledge all visitors and colleagues, ensuring exceptional service.
11. Support onsite facilities inspections, floor walks, and service audits.
12. Handle administrative tasks, ad hoc reporting, and manage stocks of visitor passes.
13. Provide first-line response to AV queries and support meeting room setups.
14. Liaise with client Communities and Workplace Experience colleagues to deliver initiatives and activities.
15. Support the Security team and respond to incidents as needed.
Person Specification
16. 1–2 years' experience in high-end hotels, members clubs, airlines, corporate workplaces, or hospitality/tourism.
17. Demonstrable experience in team leadership, coordination, or supervisory roles.
18. Exceptional verbal, written, and interpersonal communication skills.
19. Immaculate grooming, personal presentation, and sense of style.
20. Comfortable with wearable and mobile tech (radios, headsets, tablets).
21. Highly proficient in Outlook, Word, Teams, and Chrome.
22. Competent with visitor and space management tools (e.g., Condeco, ProxyClick).
23. Core skills: accountability, organisation, prioritisation, initiative, customer engagement, adaptability, attention to detail.
Our Values and Behaviours
At Mitie, our people make the difference. We are:
24. Trustworthy: We do what we say we will.
25. Helpful: We go out of our way to make a difference.
26. Inspiring: We help others to be the best they can be.
27. Spirited: We give it everything we've got.
28. Pioneering: We do things that excite and amaze.
We celebrate diversity, encourage fresh thinking, and are committed to safety and continual improvement.
Health & Safety
29. Follow all company policies and procedures.
30. Use work equipment and PPE properly.
31. Report deficiencies and training needs promptly.
Ready to lead a team that sets the standard for service excellence? Apply today and become a Senior Lobby Ambassador at Mitie!
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .