Contact Centre Representative – Weekend Only
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern: 15 hrs per week // Saturday & Sunday 09:00‑17:30. Full‑time training for 2 weeks, Monday‑Friday 09:30‑17:00 required.
Salary: £9,601.80 per annum (£12.31 ph) with opportunity to increase up to 20% based on KPIs.
Location: Norwich – Hybrid.
Start Date: 05/01/2026.
Perks
* 99 hours annual leave holiday increasing with length of service. This includes bank holidays that you will work if rota'd.
* We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products.
* Pension Scheme, up to 3% Company matched.
* Free on‑site parking.
About you
You must possess a genuine desire to help the community, be empathetic and attentive to our customers’ needs. You will have had a minimum of one year experience in a customer‑facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to navigate multiple systems – CRM knowledge would be great, but all training is given.
Key Responsibilities
* Engage with customers via inbound calls and outbound follow‑up calls.
* Provide exceptional service and support, answering enquiries and exploring additional requirements.
* Maintain quality and accuracy across all customer interactions.
* Collaborate with all departments to ensure outstanding customer service.
Qualifications
* Minimum of 1 year experience in a customer‑facing role.
* Excellent communication and empathy skills.
* Ability to navigate multiple computer systems.
If you are interested in this role please upload your CV and answer a few questions about yourself.
Equal Opportunity
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process due to disability, please contact the careers Team on 01425 626337.
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