Location:Northwich, Cheshire
Hours: Full-time. In-House.
Salary: £25,000 – £30,000 per annum, depending on experience
Reporting to: Commercial Manager
Start Date: ASAP
About illooms
illooms are the world’s first LED light-up balloons — a unique and innovative party product sold around the world. Our products create memorable experiences for birthdays, seasonal events and celebrations. We’re a dynamic, design-led company supplying major global retailers across North America, Europe, and Australasia.
We’re a close-knit, fast-moving team that values creativity, attention to detail, and getting things done. As we continue to grow, we’re looking for talented people who want to be part of a supportive, forward-thinking business.
What We Offer
The opportunity to work on exciting retail accounts and international campaigns
A collaborative and flexible working environment
Involvement in new product launches, seasonal planning and trade events
Real ownership and variety in your day-to-day role
A team that genuinely values your input and supports your development
Exposure to global markets and customer platforms
Purpose of the Role
To provide comprehensive administration and sales support to National Account Managers and the wider commercial team. This role ensures the smooth coordination of customer accounts, data management, internal processes, and retail-facing activity. It also includes deputising for the NAM where required.
Key Responsibilities
Sales Administration
Manage item set-up forms, line listings and product uploads across multiple customer systems
Maintain accurate records of item data, pricing, line lists, and product specifications
Track promotional plans, costings and intake calendars to ensure internal alignment
Prepare and manage sales documentation, including meeting notes, sales reports, cost trackers and sample lists
Maintain and update internal trackers, retailer systems, and critical paths
Support the NAM with the creation of customer presentations and analysis packs
Sales Support & Customer Liaison
Provide day-to-day support to National Account Manager(s) across key accounts
Coordinate bespoke customer orders, promotional lines, seasonal orders, and modular resets
Liaise across studio, operations, projects and supply chain teams to ensure customer needs and deadlines are met
Monitor and escalate any risks to timeframes or deliveries
Support with new business activity and onboarding of new accounts
Analyse sales performance and trends to support internal and external reporting
Customer Systems & Communication
Manage customer portals and digital platforms, ensuring product and data uploads are timely and accurate
Ensure key documents (product images, barcodes, compliance files, safety data) are maintained and shared as needed
Respond to customer queries in a timely and professional manner
Retail & Events
Conduct in-store visits to gather market insights and feedback
Attend events where agreed to provide support and follow-up
Leadership & Values
Deputise for the National Account Manager where required
Demonstrate professionalism and model company values in all internal and external interactions
Skills and Attributes
Essential
Strong sales or commercial administration background
High level of proficiency with Microsoft Excel, PowerPoint and Outlook
Excellent attention to detail and organisational skills
Strong communication skills, both verbal and written
Ability to manage multiple tasks and work to deadlines
Proactive, self-starting and confident working independently
Collaborative, adaptable and calm under pressure
Desirable
Experience working with large retailers or FMCG accounts
Familiarity with retailer portals (e.g., Walmart, Target, Amazon)
Experience in retail, consumer goods or seasonal products
Key Working Relationships
Internal: Sales, Studio, Projects, Operations, CEO
External: Retail customers, buyers, and customer data teams
Additional Notes
All employees are responsible for complying with their duties under national Health & Safety and Data Protection legislation, as well as Seatriever International policies.
How to Apply
Please send your CV and a short cover note to: kate.goodswen@illooms.com
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