Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure you have the resources necessary to achieve your goals with AA.
This is the job
Hours: 36.25 hours per week.
Shifts between 0700 – 2000, Monday to Sunday.
Location: Oldbury offices. Resident Working.
As a Technical Advisor, you’ll be part of a growing team, providing expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
* Providing essential technical support, advice, and repair fixes to our customers, ensuring we attend only genuine breakdowns.
* Ensuring efficient communication and effective resolution of breakdowns.
* Meticulously recording data on relevant databases to contribute to management insights and facilitate decision-making. Computer literacy and confidence with various systems are required.
* Providing clear advice, simplifying complex technical information for customer understanding, and delivering excellent customer service.
* Focusing on achieving results as a target-driven individual.
What do I need?
* Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, along with substantial experience in the Motor Vehicle Repair Industry.
* A Fixer/Problem Solver: Enjoy utilizing your technical expertise to resolve a variety of issues and help customers get moving again.
* A Master Communicator: Ability to communicate complex technical information simply and effectively, instilling confidence in customers and patrols.
* Flexible: Willing to work outside normal hours, including weekends, on a roster basis.
Additional information
We offer a range of benefits, including:
* Diverse learning and development opportunities.
* 25 days annual leave plus 8 bank holidays.
* Free AA breakdown membership from day 1.
* Discounts on AA products, including insurance.
* Employee discount scheme with car salary sacrifice and other discounts.
* Work save pension scheme with up to 7% employer contribution.
* Company-funded life assurance.
* Dedicated Employee Assistance Programme.
We are an equal opportunities employer, welcoming applications from everyone. We value diversity and strive to create an inclusive environment where everyone can be themselves and feel they belong. We have five communities to support diversity and drive positive change.
#J-18808-Ljbffr