Employment Adviser
We're currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You'll manage a caseload of participants, coach and mentor, and be the primary trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Our ideal candidate will have excellent customer service skills, be target driven, and be a motivational adviser. You should have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day‑to‑day supervision. However, we aren't always looking for someone who ticks every single box; we want someone who can provide first‑class customer service and is driven by our overarching aim to empower lives and improve communities. This is a rewarding role that will allow you to utilise your current skills to influence, support, and encourage others to build a future and will also allow us to benefit from your unique experiences.
Key Responsibilities
• Meet and strive to exceed personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers, using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer's personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists that can further support them.
• Co‑produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job‑search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies so that they can engage in guided self‑service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market, to source suitable job opportunities.
• Undertake direct marketing to employers using digital media (e.g., email, LinkedIn, Facebook, Twitter). Market specific customers to employers.
• Identify the specific recruitment needs of employers, undertake tailored preselections and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
• Maintain hard‑copy and system‑held customer records to the required compliance and quality standards.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Undertake any other duties, as required, appropriate to the post.
Qualifications
* Good working knowledge of the local labour market in the specified geographical locations.
* Basic knowledge of self‑employment.
* Fully IT literate in using a range of Microsoft Office programmes.
* Experience of working in a target‑driven environment.
* Experience of delivering services to meet contractual and quality standards.
* Knowledge of the employability industry.
* Knowledge of the recruitment industry.
* Experience of working with people in the provision of ‘information, advice & guidance’.
* Full driving licence.
Desirable
* Experience of working with people in the provision of ‘information, advice & guidance’.
Proud member of the Disability Confident employer scheme. Disability Confident employers will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to [link].
Benefits
* £28,000 per annum (dependent on experience).
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days).
* 2 Volunteer Days.
* Pension – 5% Employee + 5% Employer.
* Healthcare Cash Plan, including 3 × salary life assurance.
* Annual Pay Review.
* Refer a Friend Scheme.
* Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits.
There's also the opportunity to progress your career within the Seetec Group.
Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
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