We are looking for a fun, caring, and passionate individual to assist the hotel in the welcoming of its guests from check in, all the way to check out
This role is key in delivering excellent customer service to our guests on the reception desk, as well as dealing with queries and bookings over the phone
This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business.
You will be fully trained and supported throughout your journey
Having experience of a hotel system would be beneficial, we use guestline.
What we offer you
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. In addition, on offer:
* 28 holiday days
* Automatic Enrolment into a workplace pension scheme
* Free parking
* A share of the tips
About us:
We have lovingly restored the current Georgian Grade II listed Hall with a dash of style and elegance combining both traditional and contemporary charm. Set in 17 acres of stunning parkland, Saltmarshe Hall is a truly unique get away.
The team is very passionate & enthusiastic. The culture in the hotel is very important, and that is; trying to deliver the Hotel's goals and objectives whilst at the same time creating a fun and great work/life balance for all
Your role in our family:
* To operate the hotel reception during your shifts
* Attend to guests needs and queries
* Follow procedures
* Deliver the best customer service, with a 'can do ' attitude
* Accurately process and communicate to guests via email and external websites
* To clearly communicate with other departments to ensure minimal impact on guest service
* To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures
* To input bookings on to the system
* To take information and pass onto the events team for functions
What happens next
Does this role suit your skill set? Apply now, this takes second, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you and your experience
Job Type:
Full-time/ permanent
Specific objectives will be given alongside the job description annually.
Hours: 37.5 hour contract, includes evening & weekend work
Qualifications
* Strong computer skills, including proficiency in Microsoft Office and Google Suite
* Administrative experience with a focus on clerical tasks
* Excellent phone etiquette and customer service skills
* Organizational skills with the ability to manage multiple tasks efficiently
* Typing proficiency and data entry experience
* Previous office experience, particularly in a hotel setting
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Experience:
* Reception: 1 year (preferred)
Location:
* Goole DN14 7RX (preferred)
Work Location: In person