Job Title: IT Projects Engineer (2nd Line) Location: West Sussex, Horsham (Hybrid/Field-based) Client Travel: Generally within a 1-hour commute of Head Office (Occasional travel across South-East & London using company vehicle) Sector: IT Managed Service Provider (MSP) Salary & Benefits: £35,000 Basic Salary Company Vehicle Access Reporting To: Projects Manager Overview We are partnering with a highly successful and expanding IT Managed Service Provider (MSP) based in West Sussex to recruit a driven and skilled 2nd Line IT Projects Engineer. This is a fantastic opportunity for a technically proficient and highly organised individual to take ownership of diverse IT project delivery, ensuring our clients receive top-tier, efficient, and seamless service. The Role: What You'll Be Doing (Project Ownership & Scope) As the 'go-to' technical specialist on numerous projects, your primary objective is to guarantee the smooth, high-quality, and timely completion of Cloud IT, IT infrastructure, Network Security, installations and upgrades across the client base. Key Responsibilities Include: * End-to-End Project Delivery: * Crucially, the Projects Team is responsible for the complete technical delivery of all new client onboarding. * Managing projects focused on adding to the existing IT portfolio of established customers. * Assisting with and taking ownership of installations and project implementation tasks from initiation to completion. * Scheduling projects into logical, timely steps while adhering strictly to budgets and set deadlines. * Ensuring a smooth handover of clients to the Helpdesk Support Team once projects are successfully deployed and signed off. * Operational Requirements: * Ensuring Risk Assessments are thoroughly completed before any on-site work commences. * Serving as a key point of contact for project-related communication via phone and email with clients. * Providing essential remote support for project tasks and maintenance using our RMM (Remote Monitoring and Management) system. * Field Work: Travelling to client sites, which are generally within a 1-hour commute of the West Sussex Head Office, to carry out installation and project-specific support work – facilitated by access to a company vehicle. * Proactively monitoring critical systems, including the status of backup systems. * Performing and recommending proactive maintenance to enhance client stability and performance. * Maintaining meticulous project documentation, notes, and paperwork, ensuring full accuracy. * Assisting the Projects Manager by providing timely updates on project progress and escalating potential issues immediately. The Ideal Candidate: Your Skills & Experience We are looking for a self-starting, professional with strong 2nd Line technical skills and proven project coordination capabilities. Essential Experience & Qualifications: * Technical Literacy: Excellent general IT and technical troubleshooting skills. * Project Mindset: Proven organisational and Project Management skills, with the ability to manage your own diverse workload autonomously. * Required Experience: This role is NOT suitable for a step up from an apprenticeship or for candidates with less than 2 years of experience in a 1st Line role within an IT Managed Service Provider (MSP) environment. Desirable Qualifications (A Significant Advantage): * Qualification are not essential for this role but any of the following would be beneficial: * CompTIA: A, Security, Network * Cisco: CCNA * Microsoft: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), AZ-140 (Azure Virtual Desktop Specialist) Core Competencies: * Communication: Exceptional telephone manner and interpersonal skills, with the ability to remain calm and confident in high-pressure situations. * Judgement & Ethics: Strong ability to listen, make sound judgements, and an unwavering understanding of the need for client confidentiality. * Drive & Initiative: A strong work ethic, goal-orientation, and a dynamic, resourceful approach to problem-solving ("thinking on your feet"). * Professional Foundation: Strong analytical, written, and numeracy skills for detailed planning and documentation. * Commercial Awareness: An understanding of how IT projects translate into business value for clients. The Rewards & Opportunities This role offers more than just a job; it offers a career trajectory within a thriving MSP environment. * Impact: A genuine opportunity to significantly influence the initial setup and overall success of new and existing client environments. * Development: Structured opportunities for both personal and professional growth, including agreed-upon training plans to deepen your knowledge of our business sector and technical stack (potentially supporting achievement of the desirable qualifications listed above). * Autonomy: The chance to manage critical project tasks with high visibility and minimal supervision. How to apply If you are a talented 2nd Line Engineer based near West Sussex with the required MSP experience, ready to own project delivery (including new client onboarding) with manageable travel, a basic salary of £35,000, and access to a company vehicle for site visits, apply today