Major Recruitment are currently looking for Resident Services Officer in Avondale, London 35 Hours per week - Hours 8.am - 4.00pm with 1 hour lunch 5 days in the office - no hybrid working available 3 month placement initially Must have social housing experience Could be travelling between sites - closest train station is Elephant & Castle Pay rate: £23.42/ hour Paye A DBS required before the candidates start Required Skills and experience to be considered for the role: Knowledge of relevant housing law and regulation, with significant experience of applying this in a social housing organisation Experience of resolving complex enquiries from residents, elected Members, internal partners and external agencies Excellent customer service and problem-solving skills, with an ability to resolve conflict positively Experience of working in a performance-driven environment, including meeting KPIs and service standards Knowledge of safeguarding principles relating to children and vulnerable adults and experience of applying these in a housing management setting Knowledge of antisocial behaviour case management and experience of successfully resolving a range of ASB and nuisance issues Experience of resident involvement activities and an ability to promote positive relationships with tenants and leaseholders Experience of producing a range of written communications to a high standard, including letters, reports, statist...