Restaurant Host – Castle Hotel, Windsor - £12.81 p/h plus
TRONC and superb benefits.
Start date May 2026.
The Castle Hotel Windsor is a landmark hotel on Windsor High
Street, directly opposite Windsor Castle and at the heart of the town’s
historic and royal setting. Positioned as The Original Local, we combine deep
local knowledge with warm, confident hospitality for guests from around the
world.
With significant investment underway, including newly
refurbished rooms and a new restaurant and bar concept celebrating heritage and
locally sourced produce, the Castle Hotel is entering an exciting new chapter.
As part of Sir Richard Sutton Ltd, a family-owned business,
the hotel offers the opportunity to grow within an organisation committed to
excellence, people development and building a beautiful legacy for the future.
We aim to create environments where teams feel supported, trusted and proud of
the experience they create together.
About the role:
A host in Pennington's will be passionate about people, as well as
warm hospitality with an attention to detail, they should have knowledge of
service, food and drinks and an understanding of what makes a fantastic
restaurant experience.
They should be able to work well within a team, supporting
the floor team and managers guiding guests throughout the restaurant bar and
lounge with brilliant communication and organisation skills.
They should have experience in a hospitality setting and be
familiar with a restaurant environment, knowledge of a booking system will be
important and being comfortable both working on the restaurant floor and
dealing with emails and phone calls.
The host role encompasses elements from reception,
reservations, function planning and revenue/sales.
What Are The Key Responsibilities?
·
Guest Interaction.
·
Providing an authentic welcome to guests
ensuring all details regarding reservations are accurate and communicating the
flow of guests to the floor team and restaurant managers.
·
Receive and input reservations via telephone and
email and field all incoming and outgoing communications with the restaurant.
·
Responsible for the safe delivery of food and
drink, the correct practice in relation to allergies and dietary requirements.
·
Work alongside our marketing team where
promotions, functions or seasonal events require it.
·
Comfortable using or learning standard
hospitality systems such as SevenRooms, OpenTable, Excel, Word, property
management systems and voucher redemption portals.
·
Assist the head hosts in function and party
booking
·
Building profiles on guests based on their
preferences to elevate future experiences
Our People
The Sutton Hotel Collection is a family-owned group, thus by
extension, our people are our family. We
recognise how much our people invest in us, in turn, we offer exceptional
learning opportunities, as well as best in class benefits for our team.
Our Benefits
Here are some of the benefits you will receive, when you
join us:
- Free and
discounted hotel breaks - From the first day of service, you can benefit from a
free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period. Additionally you, your family and your friends are also entitled to
discounted stays across all of our hotels and dining in our restaurants.
- Heka
benefits platform – your access to Heka begins from day one and is pre-loaded
with a balance of £150 to use against a wide range of wellness focussed
products, experiences and schemes including health cash plans and gym
memberships.
- Salary
sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs
apply)
- Enhanced Maternity and Paternity
Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for
fathers)
- Loyalty awards, annual social and
celebration events.
- Learning and Development - An
extensive range of training opportunities are available to facilitate your
personal development.
- Wisdom Wellbeing - A confidential
service offering C therapy, up-to-date information, support and advice on a
broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning and development so would like to
contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, complimentary on-site parking (where
available), and bespoke uniforms where appropriate.
At the Sutton Hotel Collection, we are an inclusive,
natural, generous, ethical and diverse group of people, we celebrate human
relationships and kinship. We enable our
people, to make the place.