Location: London (EC4) Hours: Monday to Friday, 7.00am - 4.00pm (flexibility required) Contract: Full-time, permanent Salary: Between £36,000 and £38,000 dependent on experience. Anabas is a dynamic national Facilities Management provider, supporting corporate office occupiers in delivering exceptional workplace experiences for their employees and customers. We are seeking a proactive and committed Facilities Assistant (Floor captain) to join the Anabas team to play a key role in the delivery of a TFM contract in London (EC4), The successful applicant will support managing service provision for our prestigious client at their London office location. You will deliver a world class service, supporting the on-site facilities team in delivering a high-quality workplace experience across a high-profile office environment. The role is a varied role focused on front-of-house services, hospitality, meeting room coordination, processing of mail and deliveries, low-level porterage and first fix, and events, while ensuring customer service excellence. The Facilities Assistant will proactively take charge of their area of responsibility to ensure the timely resolution to issues. The position holder is the go-to face of Anabas and will ensure that our clients’ needs are met, and service is delivered to an exceptional standard. This is an operational customer-centric role. This position ensures the office runs smoothly, clients and visitors receive a premium welcome, and workplace services consistently meet expectations. Key Responsibilities Workplace & Facilities Support Conduct regular floor walks to monitor workspace conditions and engage with occupants Provide porterage and respond to day-to-day support requests Act as first point of contact for minor maintenance issues (e.g. basic repairs) Escalate faults promptly and ensure timely resolution Office Services & Consumables Manage print hubs, stationery, and office consumables Restock paper, toner, and supplies across the site Maintain tea points and coffee/beverage machines Support stock control and replenishment Meeting Rooms & AV Support Set up meeting rooms according to booking requirements Provide first-line AV and video conferencing support Ensure rooms are ready, functional, and reset after use Front-of-House & Client Support Work closely with the concierge/reception team Support hospitality services for meetings and events Assist with event and function setup Mail & Logistics Handle incoming and outgoing mail and courier deliveries Ensure accurate distribution across the site Communication & Teamwork Respond to emails and service requests promptly and professionally Maintain clear communication with clients and team members Support overall client satisfaction and engagement Health, Safety & Compliance Follow all health and safety procedures Comply with company policies and service standards Promote company and client values Qualifications & Experience > Demonstratable experience working within a similar role. > Customer driven and focussed on continuous improvement > Able to communicate professional, concise, and accurate information in written and verbal formats. > Exceptional interpersonal and organisational skills. > Highly organised with good attention to detail and ability to multitask. > Able to work well in a fast-paced environment. > Able to competently use Microsoft Office package to a very good level. > Flexibility to meet the needs of the business Benefits 33 days holiday (including Bank Holidays) Employee Assistance Programme Recognition and Reward Scheme Life Insurance (1x annual salary) Cycle to Work Scheme Aviva Digital GP service Recommend-a-Friend Scheme Company events Training and development opportunities If this sounds like the role for you, we would love to hear from you. Apply today to join the Anabas team.