About Us:
We are a family-owned carpet and flooring business looking for an experienced, hands-on Shop Manager to oversee daily operations, drive sales, and ensure our customers always receive top-notch service.
Key Responsibilities:
* Manage the shop and coordinate all daily operations
* Conduct site visits, provide accurate estimates, and handle bookings
* Drive sales and meet targets while maintaining excellent customer service
* Maintain stock levels and manage supplier relationships
* Lead and motivate a small team, ensuring smooth workflow
* Handle customer inquiries, complaints, and follow-ups professionally
Requirements:
* Minimum 5 years' experience in carpet, flooring, or related retail/installation business
* Strong knowledge of flooring products, installation processes, and cost estimation
* Proven sales experience and ability to meet targets
* Excellent communication and organisational skills
* Full UK driving licence for site visits
* A friendly, personable approach – fitting in with our family business culture
What We Offer:
* Competitive salary
* Supportive, family-oriented work environment
* Opportunity for career growth and development in a growing business
If you're experienced, proactive, and passionate about flooring, we'd love to hear from you.
To Apply:
Please send your CV and a brief cover letter to the subject line: "Shop Manager Application – Surbiton"
Job Type: Full-time
Pay: £24,420.00-£35,718.65 per year
Work Location: In person