Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
1. To develop and deliver high quality, responsive and cost-effective services in line with purchaser requirements, the national and local modernisation agenda, and the Directorate’s annual service plan. To provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes professional and personal development and wellbeing. Achievement of Directorate objectives is dependent on the ability to balance new and existing priorities with the Trust’s corporate and operational requirements and national targets such as the 18-week pathway and the 4-hour ED wait target.
·The post holder will act as the technical expert for all medical staffing related activities within an allocated service area.
·The post holder will take a lead role in the delivery of the medical staffing coordination function working closely with the medical rota coordinator team, service managers and deputy general manager as well as Clinical Leads across the Obstetrics & Gynaecology/Paediatrics services.
The postholder will work cross-site.
Main duties of the job
2. To assist the Service Manager and Directorate Management Team in ensuring the smooth and effective running of the Directorate.
3. To ensure Directorate activities support patient care within available resources
4. To provide efficient and effective managerial and administrative support for operational and patient access functions.
5. To manage administrative/Rota Coordinator staff within the Directorate.
6. To support the Service Manager in planning, development, provision and review of services and preparation of business planning documents in line with Trust templates.
7. To facilitate the redesign of clinical pathways to ensure the Trust waiting list initiatives are met, taking appropriate action in relation to weekly ‘waiting list action lists’ and attending appropriate meetings e.g. gynaecological diagnostic pathway
8. To assist the Service Manager with planning, developing, providing appropriate services and ensuring that processes are in place to support new services.
9. To provide operational input to inpatient waiting list management to maximise use of resources.
10. To deputise as appropriate for the Service Manager in periods of absence.
11. Please see Job description for full details
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
12. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
13. Widening access (anchor institution) and employability
14. Improving the experience of staff with disability
15. Improving the EDI literacy and confidence of trust staff through training and development
16. Making equalities mainstream
Detailed job description and main responsibilities
This role bridges between Operations and Medical Rota Coordination management and oversight. It requires a dedicated individual with a specific and advanced skill set, as it cannot be effectively undertaken without the appropriate level of expertise and experience. The complexities of rota coordination demand a strong understanding of workforce planning, staffing models, and regulatory requirements, alongside the ability to analyse data, anticipate service needs, and make informed decisions under pressure. In addition, the role requires excellent organisational, communication, and problem-solving skills to manage competing priorities and liaise effectively with multidisciplinary teams.
Given these demands, the post must be held by an individual with the requisite knowledge and competencies to ensure safe, efficient, and compliant rota management.
Please see job description for a full description and details of the role and responsibilities of this post including the essential and desirable criteria thereof under the job specification section
Person specification
Essential criteria
17. Significant experience of working with patients and staff in the NHS.
18. Evidence of further relevant study and on-going professional development
Desirable criteria
19. Evidence of training in management skills (e.g project management)
20. NHS Management training/First line management
Experience
Essential criteria
21. Significant experience of managing staff
22. Experience of managing change in clinical service settings
23. Familiarity with clinical service management issues
24. Significant experience of using computer systems including database manipulation
25. Significant experience of working in a multidisciplinary team within the NHS or extensive administrative experience
26. Experience of interagency working i.e internal and external to area of responsibility
27. Operational management experience including responsibility for staff and budgets.
28. Familiarity with basic IT applications
Desirable criteria
29. Knowledge of Access application
30. Aptitude of managing statistical information and presentation
31. Knowledge of 18 week waiting times rules
Skills, Knowledge and Abilities
Essential criteria
32. Advanced knowledge of MS Excel. Proactive and creative in the use of IT
33. Excellent communication skills (written and verbal).
34. Good time management and planning, ability to manage own workload and ability to meet agreed timescales
35. Consistently accurate work
36. Excellent interpersonal, tact and diplomacy skills
37. Flexible and able to work on own initiative
38. Ability to teach all levels of staff. Ability to work as member of a team. •
39. Motivated, self-reliant and self-disciplined.
Desirable criteria
40. Participation in local projects.
41. Teaching, influencing and motivation skills
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.