Overview
Join to apply for the Leisure Club Assistant role at Hilton Grand Vacations.
Responsibilities
* All owners, members and guests receive friendly and consistent personalised service & manage customer feedback effectively
* Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you
* Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room, games room, squash court, gym, changing rooms, sauna, steam room and pool hall)
* Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy
* Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
* Completing daily and weekly pool tests and running pool plant area
* Cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems
* Taking Health & Beauty appointments, dealing with general queries and greeting guests to Health & Beauty
* Completing club membership sales and administering these on Harlands & Ez-Runner databases
* Reporting of lost property, accidents, maintenance issues, or other incidents.
* Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
* Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
* Demonstrate an awareness of customer priorities and anticipate needs.
* Action all guest requests in friendly efficient manner.
* Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
* Any reasonable requests made by management.
Preferred qualifications
* Excellent team working skills
* Excellent communication skills
* Excellent grooming standards
* Experience of working as part of a team
* Pool Attendant / Responder/ Lifeguard
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industry
* Hospitality
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