We are a very busy practice covering 2 sites We serve as a crucial part of the community, delivering comprehensive primary healthcare services to a large and diverse population. The demand for our services is consistently high, requiring a dynamic, well coordinated team and efficient systems to ensure safe, timely and patient centred care.
We are looking for a dynamic and versatile individual to join our team. As a very busy GP practice, we need a team member who can thrive in a fast paced environment, adapt to change and bring a proactive, positive approach to patient care and team work.
Set hours for this post:
Thursday 8am-6.30pm
Friday 8am-6.30pm
Saturday 9am-12pm
Main duties of the job
The post requires you to be flexible, responding to varying demands and changing circumstances. Communication, team work, motivated hard work ethic and a sense of humour are essential qualities to succeed in this role. Previous experience in a healthcare reception office is desirable, however full training will be given. Please note this is a reception office based role. Flexibility to cover additional hours for holidays and sickness are essential.
If you have not heard from us by 29.8.25 please assume you have not been successful.
About us
We are a dynamic and supportive training practice, caring for a growing list of over 15,500 patients across two sites: Kingthorne and Edenthorpe Practices. Our team is committed to delivering high-quality care, with our patients at the heart of everything we do.
This is a busy and varied role, ideal for someone who thrives in a fast-paced environment and is passionate about patient care. Teamwork is essential here, we work collaboratively, and we expect every member of our team to contribute with flexibility, dedication, and a shared commitment to getting the job done.
Job responsibilities
JOB TITLE: CareNavigator
DEPARTMENT: Reception
Reports to: Workforce Administrator/Management Team
Job Summary:
Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Provide general assistance to the Practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone
Job Responsibilities:
Reception & Administration
* Tohave a thorough knowledge of all Practice procedures
* Towork in accordance with practice policies and protocols
* Receivingpatients consulting with members of Practice team, directing to selfarrival where appropriate.
Appointments
* Processappointment & visit requests for appointments from patients by telephone, online and inperson using the KT Total Triage model.
IT
* Registrationsof new patients
* Processrepeat prescription requests in accordance with Practice guidelines.
Telephone
* Useheadset when receiving or making out going calls in accordance with thePractices health and safety guidelines.
* Answerall calls promptly using the practice script.
* Dealwith queries as per the practices protocols.
Other Tasks
* Checksurgeries at the end of the day as per practice protocols.
* Ensurebuilding security is maintained.
* Take share of making team drinks
* Anyother tasks allocated by the Administration and Management Teams
Confidentiality:
* Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
* Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
It is practice policy not to to have employees registered at this practice. If you are successful and are a registered patient you will be asked to register at an alternative practice.
Health & Safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:
* Usingpersonal security systems within the workplace according to Practiceguidelines
* Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
* Makingeffective use of training to update knowledge and skills
* Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a waythat recognizes the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
* Attend andactively participate in Target
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* eLearning whichwill include, Safeguarding Adults/Children, Information Governance, FireSafety Awareness, Equality and Diversity, Health & Safety Awareness,Conflict Resolution, Manual Handling, Prevent training.
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
* Alert other teammembers to issues of quality and risk
* Assess ownperformance and take accountability for own actions, either directly orunder supervision
* Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication:
The post-holdershould recognise the importance of effective communication within the team andwill strive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognisepeoples needs for alternative methods of communication and respondaccordingly
Contribution to the Implementation ofServices:
Thepost-holder will:
* Apply Practicepolicies, standards and guidance
* Discuss withother members of the team how the policies, standards and guidelines willaffect own work
* Participate inaudit where appropriate
Person Specification
Qualifications
* Good educational background
* A-C grade or equivalent in English and Maths
Experience
* Experience of working in primary care
* Experience of working with Systmone
Work Ethic
* Able to work under pressure
* Able to work in a Team
* Willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr