We're looking for an organised, super friendly and experienced Reception Manager to lead the front desk team at our boutique hotel. With 39 beautifully appointed rooms, a mix of self-contained accommodation, a popular restaurant, and stunning event spaces, our hotel offers a unique and welcoming experience for every guest. As the first point of contact, you'll play a key role in creating lasting impressions while ensuring smooth day-to-day operations at the heart of our vibrant hospitality team. You'll be joining a genuinely friendly and welcoming team who take pride in delivering outstanding service in a supportive and collaborative environment.
In return we are offering between £31,000 - £35,000 DOE, plus a share of the service charge and tips. You will be entitled to a contributory pension scheme and 30 days holiday. We also run an internal perk scheme where you will be able to take advantage of some of the great activities we offer as a group to share with family and friends.
We are looking for a hotel Reception Manager with experience
Key Responsibilities:
· Day to day reception responsibilities including ensuring all check-ins/check-outs are completed effectively, all payments are taken and recorded correctly and all confirmation calls are completed for bedrooms
· Thorough knowledge of, and ability to navigate, hotel property management systems
· Maintaining exceptional customer service standards
· Ensuring all staff meet required standards and receive on-going development with training plans in place to ensure they stay motivated
· Complete and manage rotas in a timely fashion to serve the needs of the business; ensuring that maximum staff levels are achieved at busy times
· Be flexible to ensure that the needs of the business are met
· Manage group bookings with other members of the team to ensure that we can maximize occupancy, releasing rooms as required
· Work closely with events to understand the needs of group bookings and be managing these far enough in advance to release rooms as required
· Work closely with all heads of department to ensure that hotel standards are maintained
· Answer all phone calls and emails in a timely fashion
· Develop and implement new Standard Operating Procedures
·Take an active role in staff meetings, as required
· Identify opportunities for improvement and implement wherever possible
· Identify revenue generating opportunities and work with relevant HODs to implement
· Keep in touch with the local market and ensure that the hotel remains competitive
· Complete regular duty management shifts
· Maintain all H&S standards and ensure the reception team is regularly updated
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.
Key Skills and Knowledge
* Previous experience as receptionist supervisor or manager role is essential
* Ability to work under pressure
* To have a proactive approach to work and a positive attitude which reflects the ability to work on one's own initiative
* Excellent level of both verbal and written communication in the English language
* Ability to work methodically and to a time frame
* IT skills
* Be self-motivated, maintaining high levels of enthusiasm
* Must have a high level of both spoken and written English
* Full Time 40 hours
Job Types: Full-time, Permanent
Pay: £31,000.00-£35,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* Health & wellbeing programme
* Life insurance
* Referral programme
Education:
* A-Level or equivalent (preferred)
Experience:
* Hotel Reception Management: 2 years (required)
* Hotel Reception: 3 years (required)
Location:
* Royal Tunbridge Wells TN2 5TA (required)
Work Location: In person