Overview
Café Manager role at Tesco, Comber, Northern Ireland, United Kingdom.
We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.
As a Café Manager, you’ll share our commitment to excellent customer service. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised, identify opportunities to improve our ways of working, maximise sales and ensure processes, routines and standards are adhered to. You’ll ensure everything is safe, legal and that the café delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience at supervisory level or above, you’ll act as a role model to your team—spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. You’ll also develop your career as you discover ways to add to your skills and experience.
Please note that you need to be 18 or over to apply for this role.
Responsibilities
* Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
* Holding full profit and loss accountability for the café.
* Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
* Leading your team and inspiring them to hit sales targets.
* Understanding the key drivers of our service plan and delivering to the standard required.
* Selecting, training, and developing team members to enable them to feel proud of the work they do.
* Acting as a café menu expert who can share knowledge with the team.
* Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
You will need
* A background in hospitality, at supervisory level and above.
* A commitment to excellent customer service.
* People management skills that allow you to lead by example and coach in an inclusive manner.
Personal
* Good planning and organisation skills.
* Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
* Excellent communication skills to motivate and support a growing team.
What’s in it for you?
* Fantastic work life balance and excellent benefits, including Tesco Colleague Clubcard after 3 months service with discounts, flexible working options, retirement savings plan, Life Assurance, wellbeing resources, discounts website, uniform provided, and holiday entitlement starting at 28 days (including Bank Holidays).
* Access to colleague networks and support for flexible working where applicable.
About Us
With 329 cafés across the country, Tesco Cafés aim to provide an inclusive culture where everyone is welcome and can be themselves. We are proud of our Disability Confident Leader status and accessible recruitment process. We may occasionally close roles early to manage applicant volumes, and feedback is provided to interview candidates.
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