As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and foster a working environment that supports colleague development and achievement. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
1. Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
2. Creating a culture of learning, support, and recognition—spotting opportunities for personal skills, product knowledge, and self-awareness development.
3. Supporting colleagues in an environment where everyone feels valued and welcomed.
4. Fostering pride within the store to ensure safe and legal operations.
What our Store Leadership Team would love to see:
1. Recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
2. Experience leading from the front, actively participating on the shop floor, and supporting your team.
3. Flexibility to support other stores in the area when needed.
4. Strong relationship-building and effective communication skills.
5. Experience supporting employee training, development, and motivating teams to excel.
How we reward our teams:
We recognize your hard work in making WHSmith successful and ensuring customer satisfaction. Besides your salary, pension scheme, paid annual leave, and employee discounts, we offer deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventure, or entertainment.
Our Employee Assistance Programme provides support for your physical, mental, and financial wellbeing, no matter what the future holds.
About us:
WHSmith has a rich heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leader in digital accessories, continues to grow, providing an exceptional customer experience with the latest tech. We have strong partnerships with M&S and Costa Coffee, broadening our offerings across the UK. As we progress, our aim remains to make every journey better!
WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.
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