Family Gateway Team Leader, CARDIFF COUNTY COUNCIL
Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Children Services in Cardiff Council. Recently accredited with a Families First Quality Aware certificate, the service provides high quality information, advice and assistance for infants, children, young people, families and professionals across the city. The service utilises a family‑centred, strengths‑based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.
Mae Cyngor a Chymorth i Deuluoedd Caerdydd yn wasanaeth arloesol a blaengar yn y gyfarwyddiaeth Gwasanaethau Plant yng Nghyngor Caerdydd. Mae’r gwasanaeth, a enillodd Wobr Ansawdd Teuluoedd yn Gyntaf yn ddiweddar, yn rhoi gwybodaeth, cyngor a chymorth o ansawdd i blant bach, plant, pobl ifanc, teuluoedd a gweithwyr proffesiynol ledled y ddinas. Mae'r gwasanaeth yn defnyddio dull sy'n canolbwyntio ar y teulu, yn seiliedig ar gryfderau, ac yn gynhwysol i nodi’r gefnogaeth fwyaf priodol a fydd yn bodloni anghenion unigolion a’u teuluoedd. Mae'r timau o fewn y gwasanaeth yn cydweithio gydag ystod o weithwyr proffesiynol a phartneriaid i sicrhau bod cefnogaeth ar y lefel iawn ac ar yr adeg iawn.
Responsibilities
* Appoint a Grade 7 Family Gateway Team Leader to jointly lead, develop and support a team of Contact Officers.
* Provide high quality information and advice on a wide range of wellbeing issues affecting families across the city.
* Liaise and communicate with service users, including families and professionals.
* Work alongside the Service Manager to support the continued development and quality of service delivery.
Qualifications & Experience
* Grade 7 role experience; leadership of a support team.
* Expertise in family‑centred, strengths‑based and inclusive approaches to wellbeing.
* Strong communication skills with families, professionals and partners.
* Capacity to work in a collaborative environment and support service development.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Other
* Advertising Services
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