As a Grade 7 Lead DevOps Engineer within the ESP Platform Support team, you will provide strategic technical and people leadership for a multidisciplinary tooling engineering team.
Accountable Design, Development and Operation
* Design, develop and operate strategic enterprise tooling, including integrations with ServiceNow, and oversee the infrastructure (including cloud platforms) that underpin critical business services.
Strategic & Technical Leadership
* Set the technical strategy and roadmap for enterprise tooling engineering within ESP Platform Support.
* Act as the technical authority for DevOps, platform tooling, integrations and supporting infrastructure.
* Drive adoption of modern DevOps practices, automation, CI/CD, reliability engineering and infrastructure-as-code.
* Ensure tooling and platforms align with enterprise architecture, security and operational standards.
ServiceNow & Enterprise Integrations
* Lead the design and delivery of integrations with ServiceNow, ensuring reliable data flows across enterprise systems.
* Oversee integration architecture, APIs, middleware and supporting services.
* Ensure integrations are supportable, secure, resilient and well-documented.
Infrastructure & Cloud Oversight
* Provide senior oversight of the infrastructure and cloud environments supported by the team.
* Ensure environments meet requirements for resilience, availability, performance, security and cost control.
* Work closely with infrastructure, security and architecture teams to manage risk and technical debt.
Team & People Leadership
* Lead, develop and inspire a strategic tooling engineering team, setting clear direction and expectations.
* Build capability through coaching, mentoring and performance management.
* Create a high-performing, inclusive culture focused on continuous improvement and learning.
* Own workforce planning, skills development and succession for the team.
Operational Accountability and Incident Management
* Provide senior technical input into incident management, problem management and major service restoration.
* Ensure services are operationally robust, with effective monitoring, alerting and support models.
* Balance run and change to maintain platform stability while enabling continuous delivery.
Stakeholder Engagement
* Engage confidently with senior stakeholders, translating complex technical topics into clear, actionable advice.
* Influence decisions across product, delivery, security and architecture communities.
* Represent ESP Platform Support in cross-department technical and governance forums.
Essential Criteria
Enterprise Platform Engineering
* Significant experience leading DevOps, platform or tooling engineering in complex enterprise environments, including responsibility for live services and supporting infrastructure.
DevOps and Automation
* Strong knowledge and practical experience of DevOps ways of working, including CI/CD, automation, infrastructure-as-code and reliability-focused engineering practices.
Enterprise Integrations
* Proven experience delivering and operating integrations between enterprise platforms, including ServiceNow or equivalent systems, ensuring secure and resilient data flows.
Infrastructure and Cloud
* Senior-level understanding of infrastructure and/or cloud platforms, including availability, resilience, security and cost optimisation considerations.
Leadership and Capability Building
* Demonstrable experience leading, coaching and developing engineers, building high-performing teams and growing capability at both individual and team levels.
Change and Transformation
* Experience leading teams through technical change, modernisation or platform transformation while maintaining service stability.
Operational Accountability
* Experience operating with accountability for business-critical live services, including incident, problem and change management.
Agile and Collaborative Working
* Experience working within agile, multi-disciplinary environments, collaborating effectively with delivery, product and operational teams.
Communication and Influence
* Ability to communicate complex technical concepts clearly and influence effectively across technical, non-technical and senior stakeholder groups.
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