Location:
Newcastle-upon-Tyne (Hybrid)
Salary:
£29,525 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type:
Permanent – Flexible working, Full-time, Job share, Part-time
The Systems Training Officer is responsible for the delivery of soft skills, technical system knowledge and associated system training. This includes TARS system for Driver and Vehicle Standards Agency (DVSA) staff and CRM for Customer Service Centre staff.
They design, develop, deliver and maintain all training courses ensuring they meet business needs and fully support the virtualisation of the Newcastle and Swansea contact centres. They will ensure the training is fit for purpose and that staff are correctly trained.
Key Responsibilities include, but are not limited to:
* Delivery of systems (CRM, IRDT & CPC) training for DVSA Customer Service Centre staff and TARS training across DVSA. All delivered to required standards, quality expectations and service levels, enabling trainees to deliver services to the required standards.
* Work with Stakeholders to ensure their training needs are met and continue to build good working relationships.
* Support managers to understand and articulate the learning needs of their employees.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary.
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
* Confident, proactive, and self-confident individual with a 'can do' attitude.
* Passionate about training and developing people to achieve the best results.
* Dealing with internal and external customers.
How to Apply
Read the full job description and apply here
Apply before 11:55 pm on Sunday 5th October 2025