Quality Assistant Location : Tonypandy, South Wales (CF35 6EQ) Salary : Circa £30,000 per annum, DOE Contract : Full-Time | Permanent Shift Hours : Monday to Friday (8am-4pm) About the Role We are seeking a proactive and detail-oriented Quality Assistant to join our Quality team at our facility in Tonypandy! Working closely with the Quality Manager and Operations teams, you will play a key role in maintaining high product quality standards and supporting the effective operation of the site's Quality Management System. This role is essential in ensuring compliance with internal procedures, customer standards and third-party accreditations. You will support quality monitoring, audits, documentation management and continuous improvement initiatives, helping to promote a strong culture of food safety and quality across the business. Key Responsibilities Quality Systems & Documentation Update and maintain office procedures and product specifications Maintain the customer complaint management system File and manage all QA documentation accurately Maintain the product traceability system Support the Quality Management System (QMS) including document control and reviews Maintain the supplier approval system, including specifications, SAQs and key date tracking Audits & Compliance Conduct quality audits including systems, GMP and hygiene audits Review housekeeping and cleaning activities against customer and third-party standards Ensure compliance with HSE requirements and third-party standards such as BRCGS Complete Hazard Tags where required Non-Conformance & Quality Control Raise Non-Conformance Reports (NCRs) for internal product issues Organise and complete sorting of non-conforming goods Maintain the ON HOLD product log Provide guidance on product quality requirements to operational teams Carry out quality testing including absorbency and ATP testing Monitor shift quality performance and update the production quality visual board Operational Support Deputise for shift QA during holidays or absence Respond to customer quality-related requests Support delivery of Quality department KPIs Control and issue new tools and equipment where required Support continuous improvement initiatives across the site Quality Culture Promote a strong food safety and quality culture across the facility Encourage collaboration and continuous improvement Maintain excellent housekeeping standards within your area Embrace technology and process improvements to increase efficiency About You We are looking for someone who thrives in a fast-paced manufacturing environment and has a strong attention to detail, with the ability to work collaboratively across departments. Essential Experience within a manufacturing environment Previous experience working within a Quality or QA department Ability to read and interpret operational documentation and procedures Strong communication and teamwork skills Excellent attention to detail Flexible and adaptable approach to work Strong time management and organisational skills Good IT skills including Microsoft Excel, Word and PowerPoint Desirable Experience within the food, hygiene or packaging sector Knowledge of customer or third-party standards such as BRCGS GCSE level education or equivalent Why Join Us This role offers an excellent opportunity to develop your career within a supportive Quality team, working in a fast-moving production environment where quality, compliance and continuous improvement are key priorities. You will play an important role in maintaining high standards while gaining valuable experience across quality systems, audits and operational quality control. No agencies please.