Job Description
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Role:
The Application Support Consultant supports a variety of applications within the St. James's Place Production estate. The role is part of the SJP Applications Support team, which is central to effective application management, maintaining high availability of production systems supporting many business functions, the partnership, and clients. The team is responsible for incident resolution, providing responses within target SLAs. These applications are data-centric, with web front ends that expose business submission, client information, or management information functions, critical to the operation and submission of new business.
What you'll be doing:
* Provide senior support to underlying systems supported by the team.
* Incident management and resolution, supporting functional escalations from the St. James's Place Service Desk (3rd line support) within the agreed targets.
* Serve as the point of contact for complaints.
* Assist in technical design and application architecture for projects and BAU tasks.
* Consult on projects and aid in transitioning project work into BAU support/warranty handover.
* Deputise for the team manager.
* Coordinate with third-party application support providers, including governance meetings with vendors.
* Support the Problem Management team by providing root cause analysis and service outage reports.
* Manage the application portfolio, ensuring business application usage information is maintained.
* Participate in delivering the team's overall objectives.
* Document and record change requests with the SJP Change Advisory Board.
* Be part of the on-call rota, supporting SJP applications and systems outside of office hours.
Who we're looking for:
We seek a candidate with a strong analytical approach, who enjoys finding long-term solutions to technical issues. A collaborative individual who shares knowledge and asks questions to seek results.
Essential Criteria:
* Knowledge of cloud/web-based applications such as AWS, Snowflake, Azure, Google Cloud, or similar.
* Proficiency in MS SQL Server, including database administration and performance tuning.
* Experience working within a technical 2nd or 3rd line support function, managing and resolving IT tickets, and providing root cause analysis.
* Familiarity with IT Service Management functions like incident, problem resolution, and change management.
Desirable Criteria:
* Experience with Salesforce.
* Experience in the Financial Services sector.
* A degree in IT, Business Computing, Computer Science, or equivalent.
Special Requirements:
As a senior team member, you will be a point of contact for the Business Systems area and the wider Technology Department.
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