Location: Slough
Salary: £19 per hour site rate, £16 per hour travel rate
Contract: Full time, Permanent
Are you an experienced Service Engineer looking for a varied, hands-on role? We are looking for a skilled engineer to carry out servicing, fault-finding, installations, commissioning and repairs across a wide range of industrial and specialist door systems. You will take technical ownership on site, support junior engineers, and ensure high standards of compliance, safety and customer satisfaction.
About the Role
As a Service Engineer, you will:
Health and Safety
* Brief Risk Assessments and Method Statements (RAMS) to team members.
* Conduct safety audits on fellow engineers to uphold company safety standards.
* Maintain up-to-date knowledge of relevant legislation and DHF guidelines; report non-compliance concerns to the customer and office.
* Identify and recommend solutions to safety-related issues.
* Ensure work packs are reviewed, signed off, and followed accurately on site.
Quality Assurance
* Perform quality audits on completed repairs, replacements, and preventative maintenance works.
* Assist in identifying and resolving quality concerns to ensure a consistent standard of service delivery.
Technical
* Support the Service Manager and supervisory team in resolving complex customer issues.
* Conduct detailed technical surveys (e.g., roller shutter mechanism upgrades or control system enhancements).
* Assist with initial site surveys and technical scoping for new installations.
Customer Activities
* Coordinate directly with customer representatives while on site, ensuring clear and professional communication.
* Provide timely feedback to the supervisory team regarding job progress or issues.
Team Collaboration & Leadership
* Lead and supervise engineers on larger jobs.
* Support and mentor apprentices as part of their training and development.
* Support the supervisory and management team with customer retention and winning new customers.
* Assist in emergency cover and call-outs.
Behaviours We Value
We set high standards of performance and ethical behaviour. We are looking for someone who embodies:
* Working with integrity
* Being commercially astute
* Partnering people and change
* Driven to make a difference
* Accountable for actions
* Courageous leadership
* Environmentally responsible
Other Responsibilities
* Continuous Personal Development: Commit to ongoing development to support your role and contribute to company growth.
* Diversity: Work in a fair, inclusive and professional manner, ensuring exceptional service standards.
* People Management: Mentor and share knowledge with less experienced team members.
* Other Duties: Tasks may vary from time to time in line with business needs, without altering the overall nature of the role.
Person Specification
Education & Qualifications
* Time-served Electrical apprenticeship or relevant Electrical NVQ and/or BTEC.
* BS7671 18th edition qualification.
Willing to undertake (if not already held):
* IOSH Working Safely
* ECS Card
* Industrial Door Qualification
* Work at Height training (PASMA / IPAF)
* Asbestos Awareness
Experience & Knowledge
* In-depth knowledge and competence within the industrial and specialist door service industry.
* Minimum 3 years experience as a Service Engineer.
* Confident ensuring colleagues/customers follow correct procedures.
* Good understanding of customer relationship systems (Job Logic or equivalent).
Skills
* Good understanding of electrical principles.
* Ability to follow Risk Assessments and Method Statements.
* Ability to read and understand electrical drawings.
* Hands-on approach to progressing work.
* Safe use of hand and power tools.
* Ability to lead, motivate and coach others.
* Ability to supervise accuracy and quality of work.
Personal Qualities
* Hard-working and motivated.
* Team-focused.
* Meticulous with strong attention to detail.
* Resilient and calm under pressure.
* Professional and customer-focused.
* Strong communication skills.
* Committed to continuous improvement within the Service department.
Other Requirements
* Flexible and adaptable to working hours and job tasks, with willingness to work overtime.
* Willingness to support work across the UK and overseas.
* Right to work in the UK.
* Full UK driving licence.
You may have experience in the following: Service Engineer, Industrial Door Engineer, Industrial Door Technician, Door Service Engineer, Field Service Engineer, Automatic Door Engineer, Roller Shutter Engineer, Shutter Service Technician, Door Installation Engineer, Maintenance Engineer, Mechanical Engineer, Electrical Service Engineer, Industrial Maintenance Engineer
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