Job Description
Suffolk County Council
Address: West Suffolk House, Bury St Edmunds, IP33 3YU - Hybrid
Salary: £25,185 - £28,142 per annum (pro rata if part time)
Hours: 37, flexible working options available
Contract: Permanent
We are focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say, and creating a culture of mutual respect, where everyone works together to achieve great things. As a Business Support Officer (Administrator) in the Suffolk Youth Justice Service (SYJS), you'll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.
Reimagine the possibilities.
Your Role And Responsibilities
You will:
Record and maintain information on our client database Core +
Prepare court documents and recording outcomes accurately
Liaise with professionals and members of the public via telephone and email
Draft and send out routine correspondence
Accurate record on spreadsheets and maintain electronic records
Take minutes
Assist the Business Support Assistant Manager with finance and budget tasks
You will need
A good team working ethic and a positive, can-do approach to your work
Strong interpersonal and communication skills
The ability to plan and organise your own workload, taking responsibility for the delivery of tasks and a willingness to support colleagues in managing their workloads
The ability to prioritise and multi-task in order to meet competing deadlines
Excellent attention to detail and accuracy e.g., formatting reports, logging a wide range of information across the professional teams
Good knowledge of office and financial administration procedures, including minute taking
Excellent IT skills, particularly Microsoft packages (e.g., Word, Excel, PowerPoint, Outlook etc.) and the ability and willingness to learn new systems
Strong customer service values and a good understanding of how to deliver a positive customer service experience
An understanding of confidentiality and data protection requirements in the workplace
You can view a full list of requirements in the Job and Person Profile (Word ). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
The Suffolk Youth Justice Service (SYJS) works with children and young people who are in, or on the edge of, the Youth Justice System. The service also works with parents and carers and the victims of youth crime. SYJS is a multi-agency partnership hosted by Suffolk County Council and promotes a culture of creativity and collaboration across the service.
Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .
For more information
Please contact Kim White for a casual conversation. You can reach them by calling or emailing:
How To Apply
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click 'Apply Now' to start your online application.
Step 3 - Upload asupporting statement indicating how you meet each of the 9 criteria in the 'You will need' section within the above advert. You should use the Supporting Statement template .
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you'll have another chance to request adjustments.
Closing date: 11.30pm, 8 March 2026
Interview date: 23/24 March 2026
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
About Us
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website ) .