Senior Global Infrastructure OCC Analyst
The Global Operations Control Centre (GOCC) is responsible for the monitoring and operation of Rentokil Initial's physical and virtual IT infrastructure, network services and application hosting, within our global hosting facilities, offices and branches.
Main Purpose
Day-to-day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil Initial businesses. Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation, and resolution of global infrastructure incidents and problems.
Tasks and Responsibilities
* Infrastructure service monitoring, responding to alerts and taking action to ensure availability of network services and associated infrastructure.
* Provide an escalation point for Global support teams for operational issues.
* Incident management using our ITSM Framework and platform (ServiceNow).
* Coordination of regular systems maintenance tasks (configuration, patching, policy compliance).
* Perform operational procedures, including software & hardware configuration, installation and maintenance.
* Creating documents and maintaining documentation repositories for system configuration changes, including video and documented procedures.
* Configure, deploy and support VMware, Microsoft, Redhat, Cisco, Aerohive technologies and a variety of other devices.
* Liaise with our IT business partners and Service Delivery team to maintain service across the organisation.
* Point of contact for security operations incidents to ensure they are acted upon in a timely manner to remediate any security risks driven by information security toolsets.
* Small works / Project implementation such as global upgrades of our endpoint protection tool and security remediation activities driven by security status dashboards.
Person Profile & Qualifications
Demonstrates a passion for world‑class infrastructure technology operations and excellent analytical problem‑solving abilities.
Basic scripting skills (Python or other high‑level language). Monitoring of a medium to large scale infrastructure environment. Ability to install, configure and maintain infrastructure systems and solutions to specification. Excellent attention to detail and ability to identify improvements to processes and procedures and communicate them with team to effect change.
Good knowledge of two or more of the following products/solutions:
* Hypervisor – VMware vSphere
* Storage – Nutanix / vSAN
* Platforms – Windows Server or Linux Red Hat
* End User Compute – Citrix XenApp
* Networking Fundamentals – Cisco Technologies, HPE Aruba (Switches, Firewalls or Routers), SD‑WAN.
Requirements
* Excellent task management and prioritisation of activities.
* Excellent collaboration and communication in a global virtual team environment.
* Ability to operate in a busy Global Infrastructure Operations environment.
* Aware of ITIL service management framework.
* Operate within Service Level Agreements (SLAs) to manage incidents.
* Process oriented, perform duties as described following operating procedures.
* Understands business priorities and the importance of relevant availability of business services.
Relevant Qualifications
Desirable: ITIL® Foundation in IT Service Management; HNC in Computing or equivalent.
Required Experience
3‑5 years minimum experience working in an IT NOC or similar IT operations support role at an advanced level.
Benefits
* Competitive salary
* Hybrid working
* Rentokil Initial Reward Scheme
* 23 days holiday, plus 8 bank holidays
* Employee Assistance ProgrammeDeath in service benefit
* Healthcare
* Free parking
Equal Employment Opportunity
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements, we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to joanna.sharpe@rentokil-initial.com if you need anything.
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