About Network Rail
Join Network Rail - Where People and Connections Matter
Location
York, GB
Department Name
AD EC Route Performance Mgr (118650) G4
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Join Network Rail as a Train Delay Team Leader and take ownership of a high‑performing, shift‑based team. You’ll manage Train Delay Attribution performance and attendance during live operations, and ensure delay attribution is delivered consistently against industry‑agreed standards, strengthening the accuracy of incident records and the insights our stakeholders rely on. If you thrive in a 24/7 environment where calm leadership and data integrity matter, this is your chance to make a visible impact on service performance.
About The Role (External)
Key Accountabilities
* Direct and co-ordinate the activities of Train Delay Attributors.
* Manage Industry Agreed Attribution processes and standards are adhered to, guiding, briefing or directing TDA staff on attribution as required.
* Act as lead point of contact, advising and updating Network Rail Stakeholders and Management team on relevant performance information, to facilitate a high standard of Data Quality.
* Establish that appropriate procedures are applied during periods of disruption, outages or workload fluctuation.
* Maintain a log of incidents and unusual occurrences. Carry out on shift investigations of incident irregularity or TDA behaviours not in line with Network Rail Polices and Processes. Respond to mishaps and lead on exceptional circumstances.
* Support the wellbeing of staff on shift and arrange short notice cover for sickness, absence, etc, at designated locations when no clerical support is available, ensuring compliance with Network Rail guidelines.
* Operate and assist on delay attribution and resolution as required by senior managers.
* Monitor team output and take remedial/development actions in respect of relevant KPI’s.
* Infill of missing train times on shift on the day concerned.
Essential
* A good general standard of education, with the ability to communicate clearly and concisely, both verbally and in writing
* Leadership skills
* Geographical knowledge of the route
* Knowledge of Windows based applications and Computer Systems
* Knowledge of railway and infrastructure operation
* Strong commercial awareness
* Flexible and enthusiastic attitude
* Ability to communicate effectively
* Good knowledge of train services operating within route
Desirable
* Knowledge of Performance Management Computer Systems
* The ability to analyse and interpret data
* Appreciation of Railway Rules and Regulations
* Awareness of Template Schedule 8
* Awareness of Network Rail personnel policies and procedures
* TDA experience.
How To Apply (External)
Salary: SUP 6 - £48,040
Closing date: 3rd February 2026 - Late applications will not be accepted.
Please note there are 6 available positions.
Click apply now to apply.
This is a fixed term opportunity ending 12 months from the agreed start date.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits
To find out about what benefits we offer, click here.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information.
* Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.
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