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Care team supervisor

Nottingham (Nottinghamshire)
Home Instead
Supervisor
Posted: 5 July
Offer description

Job Description


Job Purpose

To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.

Key Responsibilities

* Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability

* Conduct Care Professional support visits and ongoing competencies

* Create, update, and audit client care plans and support with digital care planning

* Handle client enquiries, consultations, and manage the care journey

* Maintain accurate records using Home Instead’s systems and People Planner

* Coordinate and conduct Care Professional and client introductions

* Build and maintain positive relationships with clients, families, and healthcare professionals

* Mentor and support Care Professionals

* Maintain regular contact with both clients and Care Professionals

* Participate in the on-call rota

* Carry out client visits as required

* Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities


Qualifications


Essential Criteria

* NVQ Level 3 in Health & Social Care or willingness to work towards it

* Previous experience in the care sector delivering a wide range of personal care services

* Supervisory experience working with MAR charts and medication administration

* Strong understanding of relevant health and social care legislation and regulations

* Excellent communication and relationship-building skills

* Confident using care management technology and supporting others in its use

* Strong IT skills including Microsoft Office or Google Suite, and virtual platforms

* Full UK driving licence and access to a vehicle

* Organised, adaptable, and committed to delivering exceptional service

* Ability to maintain confidentiality and adhere to current data protection standards



Additional Information


What We’re Looking For

We’re seeking someone who is:

* Driven to achieve results and maintain high quality

* Adaptable to change and responsive in a fast-paced environment

* Customer-focused and passionate about care

* A confident influencer and effective communicator

* A team player who thrives on collaboration

* Eager to learn and embody the values of Home Instead

Why Join Home Instead?

* Be part of an award-winning organisation known for quality care

* Work in a supportive and friendly team environment

* Competitive salary and opportunities for progression

* The chance to truly make a difference in the lives of others

Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.

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