The Project Team is responsible for the delivery of Customer Service excellence to Switch2 Energy's wide ranging portfolio of clients. As Project Coordinator, you will be primarily focused on coordinating and managing the delivery of each client's project to them and into our operational teams.
You will be required to carry out key project delivery tasks outlined below and will be expected to develop a strong working relationship with the Client Account Managers (CAM), Project Engineers, Operational Teams, and the clients' appointed key representatives.
Main Accountabilities/Key Result Areas
Oversee the delivery of each of your projects, ensuring that they are delivered in full and in accordance with the client's requirements, the company's defined project delivery strategy, and items outlined below.
Project Delivery Task Management
Following the acceptance of each project, generate all tasks required to monitor, manage, and deliver the project, including any contractual agreement using the agreed project delivery platform. Continually maintain the status of each task and raise any known project issues or risks as and when you become aware of one or they materialize.
Relationship Management
Throughout the delivery phase, be the main point of contact to the client, their appointed team, and Switch2's Project Delivery Team, including:
* the designated CAM;
* appointed Project Engineer;
* Operational Management Team; and
* the initiating Business Development
Project Queries
Take the lead in the management of all project-related queries that are raised, ensuring that each is logged, managed, and resolved in an effective, consistent, and professional manner and to the satisfaction of the client and Switch2.
Project Reporting
Generate project programs and, where necessary, compile monthly status reports for the Senior Management Team for review and action, including:
* status against plan
* any internal delivery or client-related issues
* the highlighting of any project-specific risks or areas of concern that need to be reviewed by the client and their CAM
Document Control
Ensure that all project documentation produced by either the client, CAM, or internal teams is receipted and processed, raising any resultant tasks or coordination meetings with internal departments to ensure that any issues are relayed and resolved in an effective and efficient manner.
Project Audit
Where necessary, carry out an audit/review of each project to ensure project compliance, continued profitability, and the identification of any potential issues or risks that have not yet been identified or realized.
Project Review Meetings
Coordinate, chair, and lead project meetings in order to initiate, review, and complete projects effectively, ensuring that all teams are aware of the project, its key deliverables, the required sequencing of events, and any risk or issues that may arise or need to be monitored/managed throughout.
This includes:
* Project Initiation Meetings: Meet with the client to review the proposed project and its deliverables to ensure that all parties understand the key stages and required sequencing of tasks.
* Project Review Meetings: Attend regular review meetings with the client to ensure that the project is being delivered with any live issues or outstanding items tabled and understood.
* Project Completion Meetings: Carry out an internal project completion meeting at the end of each project or delivery phase to ensure that all key milestones have been achieved with any outstanding issues reviewed for presentation to the client.
* Resident Engagement Forums/Workshops: Attend residents' meetings to support the client and CAM, including any service, system, or product-related queries that have been raised and require more detailed explanation.
* Project Awareness Workshops/Training: Deliver contract awareness workshops for all new contracts, ensuring that each respective team understands their contractual obligations, requirements, and the associated performance measures.
Requirements
The ideal candidate will have:
* Strong commercial and analytical skills
* The ability to negotiate with and influence the client and departmental teams in order to deliver our goal of Customer Service excellence for our clients and their residents
* Good writing and oral skills with the ability to draft and deliver documents and presentations to a high standard
* Excellent communication skills with the ability to communicate at all levels of an organization both internally and externally in order to develop strong partnerships with both clients and departmental teams
* Comprehensive PC Skills including the familiarity of the Microsoft Office Package (Excel, Word, Outlook, and SharePoint)
Knowledge, Training, and Relevant Experience
The ideal candidate will be degree-educated or have a good level of work experience and an understanding of project management principles, with experience of Project Delivery and any project-related qualification being a distinct advantage.
Equal Opportunities Statement: Switch2 Energy is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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