Compliance and Business Officer
Job description
Job Title: Compliance and Business Officer
Location of post: Neath Civic Centre, Neath, SA11 3QZ
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
About the role
We are currently seeking an organised, proactive and people‑focused individual to join West Glamorgan Shared Lives as a Compliance and Business Officer.
West Glamorgan Shared Lives is a regulated service supporting adults to live fulfilling, meaningful lives within their communities across Neath Port Talbot and Swansea. We work closely with Shared Lives Carers, social workers and partner organisations to deliver safe, person‑centred support built on strong relationships and high‑quality practice.
Our team is committed to quality, safeguarding and continuous improvement. We are proud of our collaborative culture, where staff are trusted to use their judgement, contribute ideas and help shape how the service develops. This is a role where your work will be visible, valued and connected directly to positive outcomes for people.
“Working for West Glamorgan Shared Lives means being part of something bigger than a job. The people I support aren’t just individuals on my caseload — they’re the reason I show up with purpose every day. Their resilience, humour, and trust remind me why relationships matter more than anything else in social care. Being part of a local authority gives me the structure, guidance, and teamwork needed to make a real difference. Together, they allow me to support people in a way that feels human, meaningful, and deeply rewarding.” WGSL Team Member.
As a Compliance and Business Officer, you will play a central role in keeping the service running efficiently, compliantly and inspection‑ready. You will provide regulatory oversight, business management support and line management to the Business Support Officer, working closely with the WGSL Manager to strengthen systems, processes and service quality.
This is not a background administrative role. It is a position with real influence, where you will help shape how the service operates and continues to improve.
No two days will be the same, but your daily routine will broadly include:
1. Coordinating compliance activity with Care Inspectorate Wales (CIW) requirements
2. Maintaining accurate records, trackers and audit information
3. Line managing and supporting the Business Support Officer
4. Managing and triaging incoming enquiries and referrals
5. Preparing reports, data and information for inspections and reviews
6. Working closely with carers, social workers and colleagues to support safe service delivery
About you
Do you have:
7. Experience of working in a regulated, process‑driven or administrative environment
8. Supervisory or line‑management experience
9. Excellent organisational and time‑management skills
10. Strong written and verbal communication skills
11. Experience of working with a wide range of stakeholders
12. The ability to work calmly and professionally in a busy environment
Essential qualifications:
13. GCSE Maths and English (grade C or above) or equivalent
14. NVQ Level 3 in Business and Administration (or equivalent experience), or willingness to work towards this within two years
We would welcome applications from people with experience in roles such as:
15. Compliance Officer
16. Business Support Officer
17. Service Administrator / Senior Administrator
18. Quality or Performance Support roles
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
19. Hybrid working (in some roles) and flexible working schemes to improve your work life balance
20. Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
21. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
22. Access discounted gym membership with Celtic Leisure
23. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
24. Purchase a new car through Tusker salary sacrifice scheme
25. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion,