Job Title : Sales Support Staff Company : The Watch Boutique - Liverpool Location : Liverpool Headquarters About Us : TWB is one of the UK's leading secondary market watch dealers, specializing in luxury brands such as Rolex, Patek Philippe, Richard Mille, and Audemars Piguet. We pride ourselves on offering a wide selection of prestigious timepieces and delivering exceptional customer service to watch enthusiasts and collectors worldwide. Role Overview: We are seeking enthusiastic and motivated individuals to join our sales support team at our Liverpool headquarters. As a Sales Support Staff member, you will play a key role in assisting our sales team with administrative tasks, providing excellent customer service, and ensuring a smooth and efficient sales process for our clients. Key Responsibilities: - Assist the sales team with order processing, invoicing, and inventory management. - Respond to customer inquiries via email, phone, and in-person, providing product information and assistance with purchasing decisions. - Coordinate logistics for shipments and deliveries, including arranging for shipping, tracking orders, and handling returns or exchanges. - Maintain accurate records of sales transactions and customer interactions in our CRM system. - Collaborate closely with other departments, such as marketing and operations, to support sales initiatives and ensure a seamless customer experience. Qualifications and Skills: - Previous experience in a sales support, customer service, or administrative role preferred but not essential - Excellent communication and interpersonal skills, with a friendly and professional demeanour. - Strong attention to detail and organizational abilities, with the ability to multitask and prioritize tasks effectively. - Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with CRM software a plus. - Passion for luxury watches and a willingness to learn about our industry Benefits : - Competitive salary - Performance bonuses - Opportunities for career growth and advancement - Friendly and collaborative work environment - Opportunities to travel the world How to Apply: If you are enthusiastic about luxury watches and eager to join a dynamic team in the heart of Liverpool, we want to hear from you TWB RLB UK LIMITED is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.