Job Description
We're excited to partner with Onward Homes and support with the recruitment of a Tenancy Management Officer to join their Liverpool team, covering maternity until the end of September 2026. This is a full-time role, working 35 hours per week on an agile basis (approx 70% neighbourhood/patch based) so a driving licence with access to your own vehicle and valid business insurance is essential.
Key responsibilities:
* Deliver key tenancy and neighbourhood services, including efficient lettings, managing customer enquiries, and maintaining a visible presence within the community
* Maintain and improve neighbourhood standards through regular inspections, estate management, and appropriate enforcement where required
* Manage service charges, including budget preparation, identifying renewals, and consulting and informing residents
* Support the Income team by carrying out arrears-related visits where necessary
* Listen to customer feedback, encourage resident involvement, and make recommendations for service improvements
* Respond to customer enquiries including face-to-face visits
* Agree and implement neighbourhood management actions, monitor impact and suggest future improvements, and develop strong partnerships with local service providers
What you'll need to succeed
* Experience in tenancy management, neighbourhood services, and estate management
* Good understanding of social housing and tenancy management legislation, frameworks and best practice
* Strong communication and interpersonal skills
* Confidence working independently across neighbourhoods
* Commitment to delivering high-quality services to residents
What you'll get in return
* Weekly pay
* Competitive hourly rates
* Option to be paid PAYE or Umbrella
* Agile working
* Mileage reimbursement
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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