Support Officer – Community Use (Fife Cycle Park)
Proposed Interview Date: Week Commencing Monday 02 February 2026
Closing Date: Sunday 25 January 2026
Contract Type: Permanent
Salary: FC5 £28,175.91 to £30,691.29 (Pro-Rata)
Working Pattern: 18 hours per week
Location: Fife Cycle Park supporting venues across Cowdenbeath, Kelty, Lochgelly and Benarty
Supporting Statement: As part of your application, you must provide a supporting statement outlining how your skills and experience make you a good candidate for this vacancy. Without a supporting statement, your application will not be progressed. Please upload your supporting statement in the designated upload section. Your supporting statement must not be a CV.
Job Details
Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdoms city, towns, and villages. More information about Community Use can be found at: https://active.fife.scot/about/community-use
Based at Fife Cycle Park, you will work alongside other Support Officers in the area to oversee the day-to-day operations across a portfolio of Community Use facilities in Kelty, Lochgelly and Benarty. You will support a team of Community Use staff and Community Use Instructors to ensure effective delivery of services, systems, and procedures. In addition, you will provide cover for Community Use Schools during periods of absence or high demand.
Responsibilities
* Work closely with the Community Use Lead Officer to enhance and implement a range of processes, procedures and systems to support community use.
* Procurement
* Management of the Leisure Information System
* Invoicing and financial administration
* Operation of point-of-sale systems
* Cash reconciliation and compliance procedures
* Marketing and promotion, including monitoring social media channels
* Managing electronic enquiries through group mailboxes
* Engage with customers and user groups ensuring Council service provision is a positive experience for all facility users.
* Contribute to the achievement of the key priorities and milestones set out in the Plan for Fife, Community Use Plan, Service Improvement Plan and other relevant strategy documents.
* Oversee and manage the compilation of information in relation to cost recovery.
* Manage suspense accounts monthly, ensure financial guidelines including accruals are carried out at the financial year-end.
* Raise invoices
* Raise journals/recharges as required
* Raise fee recharges for small value repairs/client funded minor works
The normal working week will involve working 18 hours per week, Monday to Friday, with flexibility. There may be a requirement to work evenings or weekends to suit business needs. You will receive an enhanced payment (+0.33%) for any work after 8pm and/or weekend work.
The Person
We are looking for an enthusiastic and self‑motivated individual with a good understanding of admin & clerical duties and customer service principles. Ideally, the candidate will have some working knowledge of system support and financial transactions. In addition, we are looking for someone who can demonstrate excellent communication skills, be customer focussed, and be a well‑organised individual able to manage conflicting demands.
Successful Applicant Must Also
* Be assertive, confident, and level-headed when dealing with people at all levels.
* Possess excellent customer service skills.
* Have an ability to work to deadlines and under pressure, in a sometimes‑challenging environment.
* Be flexible and able to work on their own initiative.
* Have excellent team working skills.
* Be methodical and well‑organised.
* Be educated to SCQF level 7; experience in management would be an advantage.
* Possess a good level of IT Skills and capable of working on a variety of digital applications such as SharePoint, Outlook, Word, Excel, Forms.
You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.
Further Information
* Role Profile – When preparing your supporting statement, review the role profile and think about how you meet the essential criteria. Role Profile
* How We Work Matters – Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
* Employee Benefits – Employees have access to a benefits package that offers discounts on a wide range of products and services.
* Directorate Information – Council Department information.
* Social Media – Search for more “Fife Council Jobs” on Facebook or follow us on X @FCJobsOfficial.
* Alternative Formats – Job information can be made available in alternative formats, to make a request please email: ____________________
For More Information, Please Contact
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