Lead Field Service Engineer - M25 Corridor
VeloMini Hounslow, England, United Kingdom
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our cutting‑edge X‑ray systems range from low to high energy, helping customers combat terrorism, drug smuggling, illegal immigration and trade fraud. With a commitment to innovation, quality and reliability, we provide best‑in‑class imaging performance and operator satisfaction.
The Role
We are seeking a Lead Field Service Engineer to oversee installation, maintenance and repair of Rapiscan products across the UK and EMEA. In addition to hands‑on technical work, you will manage a regional team of 5–10 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities
* Lead and coordinate a regional team of Field Service Engineers in daily service activities.
* Manage administrative tasks including stock control, preventive maintenance schedules and shift rotas.
* Act as the primary point of contact for customer liaison and issue resolution.
* Communicate service updates and documentation effectively to the team via meetings, calls and emails.
* Conduct annual performance reviews and support continuous professional development.
* Maintain accurate training records and ensure timely re‑certifications.
* Collaborate with senior management on initiatives and report achievements and concerns.
* Promote a culture of safety and compliance, including risk assessments.
About You
* Strong technical background with leadership aspirations; training and mentoring provided.
* Excellent communication, organisational and administrative skills.
* Previous experience in a customer‑facing role.
* Solid electronics and computer knowledge, including Microsoft Office proficiency.
* Extensive experience supporting field‑based teams servicing high‑tech security systems.
* Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent).
Ready to lead and make an impact? Apply now and join a team that’s shaping the future of security technology.
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